Senior Manager Implementation Project Mgmt Ops

About the role

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements.

You must be available five days per week during designated work hours.

The work arrangement for this role is subject to change based on business needs and individual performance.

Responsibilities

• Responsible for effective and efficient end-to-end client implementation process. Specifically: development and improvement of systems and documentation, escalation management and strategies to help the team meet their goals related to launch readiness and launch success.
• Collaborate with leadership to design organizational structure and development needs for their organization. Creates workforce forecasting and plans to ensure staffing for the Implementation function, appropriate training plan and career – path development for our evolving business needs.
• Responsible for defining the vision and developing goals for their assigned teams. Responsible for development of KPIs and reporting KPIs to senior management.
• Responsible for capturing data and working with our systems development teams to build the capabilities needed to support our customers, allow for positive and efficient support experiences, and drive additional market opportunities.
• Responsible for managing, developing, planning, and guiding strategic initiatives to achieve accepted goals and meet published SLAs.
• Responsible for personnel staffing, morale, measurement, coaching, and employee development.
• Responsible for evaluating processes involving internal and external partners and working with those partners to improve them.
• Serve as the main point of contact for cross-functional communications, identify process improvement opportunities, and build and refine launch processes, tools, and systems.
• Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.
• Support client-facing calls and escalations as needed to assist the team executing on launches.
• Responsible for collecting data and driving development priorities using a data focused approach.

Requirements

• Bachelor’s degree required. Master’s degree is preferred.
• 5+ years in an operational management role, leading in a high-volume, client-focused environment.
• 7+ years in Project Management:
• Experience managing employees working on both task oriented and project driven tasks a strong plus.
• Experience managing tasks in a matrix project management environment is a strong plus.
• Proven success of management concepts and practices including supervising and motivating employees, performance management and employee development/training.
• Experience developing, implementing, and managing control/auditing processes via a recognized process improvement methodology, (such as Lean Six Sigma), is preferred.
• Experience developing and driving adoption of cross departmental processes preferred.
• Experience working with payroll and/or HR data.
• Experience with a multi-customer product is preferred.

Skills

• Strong communication skills with external parties required.
• Strong collaboration, influence, and organizational navigation

Benefits

• Equal opportunity employer.
• Committed to the full inclusion of all individuals.
• Complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Pay

The base pay range for this position is $108,100 - $154,400/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Schedule

Full-time, remote position.