Senior Manager, IAM Operations & Governance

About the role

We are seeking a Senior Manager, IAM Operations & Governance to lead enterprise-scale Identity & Access Management (IAM) operations and governance. This role requires deep expertise in IAM, including identity lifecycle management, access certifications, RBAC/ABAC, privileged access management, and cloud/SaaS IAM. The ideal candidate should have 10+ years of experience in cybersecurity, with 5+ years of proven leadership in building, scaling, and automating high-performing operations teams.

Responsibilities

• Lead IAM Operations and Governance organizations, including teams responsible for identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight.
• Establish and scale a repeatable operating model that drives consistent IAM outcomes across regions, platforms, and identity types (human and non-human).
• Serve as a trusted execution partner to the Head of IAM, providing transparency into delivery risk, control gaps, and operational capacity.
• Ensure enterprise IAM governance processes are executed consistently, including access controls, certifications, and segregation-of-duties requirements.
• Align IAM governance activities to regulatory expectations and risk priorities in financial services.
• Partner with Risk, Audit, and Compliance teams to support examinations, remediate findings, and eliminate repeat issues through structural improvements.
• Ensure IAM services operate as mission-critical (Tier 0) platforms with strong availability, resilience, and recoverability.
• Drive operational excellence across access fulfillment, application onboarding, authentication integrity, and entitlement accuracy.
• Reduce operational risk by addressing both technical and human single points of failure.
• Execute IAM modernization initiatives, including workflow automation, reducing manual reviews, and improving identity data quality.
• Partner with engineering and analytics teams to operationalize AI/ML capabilities for anomaly detection, access risk identification, and certification optimization.
• Ensure IAM controls effectively scale to non-human identities and emerging AI-enabled systems.
• Define and report KPIs and KRIs that measure control effectiveness, risk posture, service performance, and automation progress.
• Deliver accurate, decision-grade metrics for leadership, governance forums, and audit transparency.
• Proactively identify operational debt, control drift, and emerging access risks through data-driven insights.
• Partner across the enterprise, embedding IAM controls into business and technology workflows to minimize friction while maintaining strong security posture.
• Influence adoption of standardized IAM practices across the enterprise.
• Build strong teams and sustainable practices, leading, coaching, and developing a high-performing IAM leadership bench.
• Establish clear accountability, decision rights, and ownership of controls.
• Foster continuous learning across advanced IAM domains, including privileged access, cloud identity, and AI-related risks.

Requirements

• Deep expertise in Identity and Access Management, including identity lifecycle management, access certifications, RBAC/ABAC, privileged access management, and cloud/SaaS IAM.
• 10+ years in cybersecurity, with 5+ years of proven leadership building, scaling, and automating high-performing operations teams.
• Track record of driving accountability, engagement, and career growth.
• Experience applying automation and analytics to improve IAM outcomes.
• Successfully led managers and senior professionals in large, regulated enterprise environments.
• Proven ability to translate strategy into repeatable execution and measurable results.
• Understanding of risks related to non-human identities and emerging AI-driven access patterns.
• Strong communication and stakeholder management skills, including experience working with audit and risk partners.
• Familiarity with global operating models, including follow-the-sun support structures.

Qualifications

• Bachelor’s degree in Cybersecurity, Computer Science, or related field preferred.

Skills

• Leadership and strategic planning skills.
• Technical knowledge of IAM tools and technologies.
• Ability to manage complex projects and teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in financial services or similarly regulated industries.

Benefits

• Competitive salary range based on location.
• Annual performance bonus.
• Capital’s annual profitability bonus.
• Retirement plan with Capital’s 15% contribution.
• Time-away and health benefits from day one.
• Flexible work options.
• Matching gifts for charitable contributions.
• Opportunities for professional development.

Pay

Charlotte Base Salary Range: $187,016-$317,927
Southern California Base Salary Range: $208,245-$354,017
San Antonio Base Salary Range: $187,540-$318,818
New York Base Salary Range: $220,768-$375,306

Schedule

Full-time position.