Manager of Operations

Responsibilities

• Cookes and develops all operational aspects of Show-Site operations
• Understands and works in lateral work streams
• Leads Accounts (Level Owner, Hall Owner, Event Owner)
• Fulfills roll in Show Planning process as required on assigned shows
• Manages to provided Key Performance Indicator’s
• Adheres to all Business Standard Operating Procedures
• Exhibits a basic understanding of all lines of business required for production of event or show
• Develops fully integrated implementation plans for assigned show portfolio to ensure planned labor and show margins are met or exceeded
• Manages people and assets for all assigned show, or assigned area on show to ensure direct costs are at or below plan
• Ensures proper billing practices and proper documentation of materials, labor, and rental equipment is performed to ensure accurate invoicing for the purposes of capturing all revenue
• In conjunction with Senior Operations Manager, reviews all labor calls and staffing plans on assigned shows to ensure they are fact-based and in alignment with the Implementation Plan, the show budget, and service requirements
• Manages the labor and productivity tracking and reporting process
• Aids in show labor analysis
• Safeguards complete and accurate documentation of grievances and disciplinary actions
• Ensures compliance with OSHA, DOT, and safety requirements and manages teams to perform in accordance with all regulatory requirements
• Understands Management Rights and manages to the agreed-upon Collective Bargaining Agreement
• Performs other duties as assigned and deemed necessary of the position

Qualifications

• College degree preferred
• Required 3 to 5 years in an operational environment, inclusive of management/supervisory functions (hire, fire, discipline, coach, train and develop talent)
• Experience reading floor plans, and construction drawings and use of CAD and Adobe experience preferred
• Strong organizational and communication skills
• Prefers LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes
• Demonstrates ability to interface with individuals in a supervisory capacity as well as have the ability to comfortably interface with customers and senior level managers
• Demonstrates proficiency in basic financial and computer skills
• Demonstrates integrity, teamwork, adaptability, composure, business and financial acumen, customer service orientation, problem-solving and analysis, decisiveness, collaboration, strategic planning, and influences others without formal authority
• Must be able to work under pressure, work long hours during several months of the year, and work in various settings and shifting responsibilities
• Requires working both alone and with others in a team atmosphere
• Requires working with union and non-union employees

Benefits

Competitive salaries
401K with company match
Healthcare/vision/dental insurance
Wellness benefits
Career development program
Employee assistance program
Vacation time
Community involvement opportunities
Team activities