Manager of Operations

Principal Duties and Responsibilities

• Develop scalable operational strategies that support company growth, profitability, and service excellence.
• Establish and monitor KPIs, SLAs, operational dashboards, and performance metrics.
• Drive operational consistency, process optimization, and cross-functional alignment.
• Oversee receiving, inventory management, picking, packing, shipping, and reverse logistics.
• Ensure accurate inventory controls, cycle counting, and asset tracking procedures.
• Improve warehouse layout, workflows, and throughput efficiency.
• Manage carrier relationships and shipping cost optimization initiatives.
• Ensure compliance with safety standards and operational best practices.
• Lead repair, refurbishment, testing, and quality assurance operations for check scanners, printers, and related financial technology devices.
• Implement service-level standards for turnaround times, repair quality, and customer satisfaction.
• Develop preventive maintenance and continuous improvement programs.
• Coordinate parts inventory and vendor relationships to support repair operations.
• Partner with customer service and account management teams to ensure exceptional client experiences.
• Oversee facility maintenance, security, vendor management, and workplace operations.
• Ensure facilities support operational efficiency, safety, and scalability.
• Manage capital improvement and operational infrastructure projects as needed.
• Support M&A integrations, new client onboarding, and operational scaling initiatives when applicable.
• Build, mentor, and develop high-performing operational teams.
• Foster a culture of accountability, collaboration, responsiveness, and continuous improvement.
• Recruit, train, and retain top operational talent.
• Lead managers and frontline personnel across multiple operational disciplines.

Knowledge, Skills and Abilities Required

• Bachelor’s degree in Operations, Supply Chain, Business, Engineering, or related field; equivalent experience considered.
• 5-7+ years of progressive operations leadership experience.
• Experience managing warehouse, logistics, distribution, and repair service operations.
• Strong understanding of inventory management and operational metrics.
• Proven leadership experience managing multi-functional teams.
• Experience implementing process improvements and operational efficiencies.
• Strong data analytics and interpretation.
• Organizational and communication skills.