Senior Manager, HR Technology & Integration | Hybrid NY
Healthfirst · New York, NY · 1 wk ago
On-siteInformation Technology$123k–$188k/yrFull-time
Key Responsibilities
- Integration Ownership & Architecture
- Define and own end-to-end HR system integration architecture across: Workday, vendor platforms (benefits, LOA, learning, etc.), case management systems (HRA, ServiceNow)
- Design and document data flows, integration patterns, and system dependencies
- Partner with IT to design and implement APIs and system-to-system connections
- Establish integration standards, patterns, and best practices
- System Configuration & Workflow Alignment
- Partner with HR Technology to define and influence system configuration to ensure workflows align with HR processes and required data is captured consistently
- Identify and correct configuration issues that drive manual work, errors, or confusion
- Ensure system behavior supports standardized processes across onboarding, LOA, and case management
- System Interoperability & Data Flow Management
- Ensure HR systems function as a cohesive ecosystem rather than siloed tools
- Define what data should flow, when, and how across systems
- Validate that integrations support core business processes (onboarding, payroll, compliance, etc.)
- Eliminate duplicate data entry and manual handoffs across systems
- Integration Monitoring & Reliability
- Establish monitoring, alerting, and health tracking for key integrations
- Define and track integration performance metrics (success rate, latency, failure rate)
- Proactively identify and resolve issues before they impact HR operations
- Issue Resolution & System Stabilization
- Own resolution of integration and data issues end-to-end
- Perform root cause analysis and implement permanent fixes (not workarounds)
- Reduce recurring issues, manual corrections, and system-driven rework
- Data Architecture & Integrity
- Define and enforce HR data standards, including: system of record, data ownership, data definitions
- Ensure consistency between: HR systems, vendor systems, reporting/data environments
- Partner with People Analytics and enterprise data teams to align HR data with broader data architecture (e.g., Lakehouse strategy)
- Demand Reduction & Operational Efficiency
- Identify system and integration issues that drive unnecessary HR demand
- Improve system usability, workflow clarity, and data quality to reduce case volume and escalations
- Enable self-service and first-contact resolution through improved system design
- Vendor Technical Coordination
- Serve as primary technical liaison across HR vendors, IT, and internal stakeholders
- Ensure vendors are accountable for integration performance and outcomes
- Coordinate resolution of cross-system issues involving multiple vendors
- Governance & Documentation
- Establish and maintain documentation of: system integrations, data flows, system dependencies
- Define ownership, SLAs, and escalation paths for integrations
- Support governance processes that prevent system fragmentation and duplication
- Bachelor's degree from an accredited institution and/or relevant HR technology, systems integration or enterprise applications experience
- 7–10+ years in HR technology, systems integration, or enterprise applications
- Deep understanding of HR systems (Workday required)
- Strong experience with: APIs, integrations, middleware (Workato, MuleSoft, etc.)
- Proven ability to diagnose and resolve complex system and data issues
- Experience working in multi-system environments (15+ systems / vendors)
- Strong ability to translate business needs into technical solutions
- Experience leading and developing teams