Senior Manager, HR Operations

Responsibilities

• Responsible for automating and enhancing HR service delivery model across multiple areas of HR function
• Develop and execute internal communication strategies to support company-wide business priorities, culture, and change management
• Oversee all project stages, including defining scope, setting milestones, resource allocation, and effective stakeholder management to drive completion
• Manage internal channels (intranet, email, video, newsletters) to ensure consistent messaging
• Act as a key partner to business leaders, providing advice on communication strategy and project updates
• Leverage risk & performance monitoring to establish Key Performance Indicators (KPIs) to measure project success and communication effectiveness
• Lead, motivate, and mentor team members, while fostering a collaborative environment

Requirements

• 10+ years of experience in HR Operations or related functional role
• Strong verbal and written communication skills for producing content, and for communicating up, down and across an organization
• Ability to work in fast-paced and high-change environments, quickly build in-depth organizational knowledge, and manage multiple, time-sensitive workstreams simultaneously
• Acts with accountability, proactivity, and an ownership mindset; “leans in” to/with the business to understand and drive results
• Demonstrated experience with project management tools and methodologies to drive projects to completion
• Ability to turn complex data into clear, persuasive messages
• Experience and comfort with data and reporting, leveraging AI tools (ChatGPT, CoPilot, Claude), Excel, navigating HRIS systems (Workday) and survey tools preferred
• Experience in identifying potential project hurdles and developing contingency plans
• Experience navigating diverse perspectives across teams, levels, departments and leaders and tailoring communications to meet the needs of each group
• Experience interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers

Qualifications

• Maintains utmost confidentiality and integrity in handling sensitive information