Senior Manager HR Business Partner - Boston
Tatte Bakery & Cafe · Boston, MA · 1 mo ago
Human Resources$130k–$145k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes a description before "THE ROLE". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to include sections only when posting has real, specific content. We have content: description of role (maybe "About the role") includes mission and role description. Then responsibilities (Key Responsibilities). Then qualifications (Required QUALIFICATIONS & EXPERIENCE). Also maybe "KEY COMPETENCIES" could be Skills. Benefits & Perks includes Pay and Benefits. Also maybe "Performance Expectations" could be part of responsibilities? But we can include as separate? The instruction: prefer few substantive sections over many thin ones. So we could combine some.
We need to include Pay and Benefits sections only if posting actually states them. It states Competitive Pay: $130,000 – $145,000 annually, Target Bonus: 15%, then list benefits. So we can have a Benefits section that includes pay and perks. Or separate Pay and Benefits? The instruction: Use headings for Benefits, Pay, Schedule. But we can include Pay inside Benefits? It says "Prefer a few substantive sections over many thin ones." So maybe combine Pay and Benefits into one Benefits section. However they gave examples of headings; we can still use Benefits heading and include pay details there. Schedule not mentioned, so omit.
We need to remove boilerplate: E-Verify note, Learn more about us, etc. Also remove duplicated lines.
We need to preserve all substantive information.
Let's craft sections:
- About the role (mission and role overview)
- Responsibilities (list of key responsibilities bullet points)
- Qualifications (required qualifications & experience)
- Skills (key competencies)
- Benefits (pay, bonus, insurance, 401k, vacation, sick time, transportation, flexible schedules, free meals, mental health support, EAP, inclusive community)
We need to use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to include sections only when posting has real, specific content. We have content: description of role (maybe "About the role") includes mission and role description. Then responsibilities (Key Responsibilities). Then qualifications (Required QUALIFICATIONS & EXPERIENCE). Also maybe "KEY COMPETENCIES" could be Skills. Benefits & Perks includes Pay and Benefits. Also maybe "Performance Expectations" could be part of responsibilities? But we can include as separate? The instruction: prefer few substantive sections over many thin ones. So we could combine some.
We need to include Pay and Benefits sections only if posting actually states them. It states Competitive Pay: $130,000 – $145,000 annually, Target Bonus: 15%, then list benefits. So we can have a Benefits section that includes pay and perks. Or separate Pay and Benefits? The instruction: Use headings for Benefits, Pay, Schedule. But we can include Pay inside Benefits? It says "Prefer a few substantive sections over many thin ones." So maybe combine Pay and Benefits into one Benefits section. However they gave examples of headings; we can still use Benefits heading and include pay details there. Schedule not mentioned, so omit.
We need to remove boilerplate: E-Verify note, Learn more about us, etc. Also remove duplicated lines.
We need to preserve all substantive information.
Let's craft sections:
- About the role (mission and role overview)
- Responsibilities (list of key responsibilities bullet points)
- Qualifications (required qualifications & experience)
- Skills (key competencies)
- Benefits (pay, bonus, insurance, 401k, vacation, sick time, transportation, flexible schedules, free meals, mental health support, EAP, inclusive community)
We need to use for each section heading. Use - for lists. Use
for prose.
We must not include job title heading. Not include Job ID.
Let's extract prose for About the role: The first paragraph: "Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day. Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day." Then "THE ROLE As Tatte continues to grow across the Boston market, the Senior HR Business Partner will serve as the strategic People partner to field and regional leaders while also functioning as a subject-matter expert on employee relations, compliance, and risk mitigation. This role combines strategic HR leadership with hands-on ER case management, ensuring a consistent, values-driven approach to people practices across all cafés in the region. The incumbent will advise and coach operators, manage complex ER cases, ensure compliance with federal, Massachusetts, and local labor and employment requirements, and drive initiatives that foster engagement, accountability, and culture alignment. This role will serve as the most senior HR representative in the region, partnering closely with the Chief People Officer, RVP and Legal/Compliance teams. The Senior HRBP will also lead the development and execution of a regional People Plan that translates business priorities and people data into clear actions, owners, measures, and follow-through."
We can combine that as About the role prose.
Responsibilities: list under "Key Responsibilities" with subheadings: Strategic Business Partnership, Employee Relations & Risk Management, Labor Compliance & Regulatory Readiness, New Cafe Openings & Market Expansion, Culture, Coaching & Performance Enablement, Data, Reporting & Insights, Cross-Functional Collaboration. Each has bullet points. We'll flatten into a single list? Could keep subheadings as
? But instruction only mentions for section headings; we can still use inside? Not prohibited but maybe better to keep simple: just a single with all responsibilities as items, preserving detail. However we might lose grouping but still preserve all info. The instruction: "Use - for any list of duties/requirements/benefits". So we can make a list for responsibilities. We'll include each bullet as
- . We'll need to capture all bullet points from each subsection.
Let's extract bullet points:
Strategic Business Partnership:
- Serve as the primary HR leader across the Boston region, partnering closely with RVPs, District Managers, and Café Operating Partners (GMs) to align people strategies with business priorities.
- Translate operational and cultural goals into actionable HR strategies that drive performance, engagement, and operational excellence.
- Advise senior leaders on org design, workforce planning, & succession strategies to support market growth.
- Partner with RVP to build, maintain, and execute a regional People Plan covering workforce planning, employee relations/compliance, manager effectiveness, engagement & culture, field partnership, and people analytics.
- Recommend priorities using people data and field insight; align with the RVP on decisions, ownership, resources, success measures, and the operating cadence required to deliver the plan.
Employee Relations & Risk Management:
- Lead all employee relations case management across the Boston region.
- Conduct investigations related to discrimination, harassment, retaliation, misconduct, & policy violations.
- Maintain a current ER case log, resolve matters within reasonable timelines, and complete recurring compliance audits with documented follow-through.
- Provide expert guidance on corrective action, progressive discipline, and performance management.
- Maintain comprehensive documentation and ensure consistent, fair, and legally compliant outcomes.
- Partner with Legal and Compliance to proactively identify and mitigate labor risk.
Labor Compliance & Regulatory Readiness:
- Serve as Tatte's regional expert on federal, Massachusetts, and Boston labor and employment requirements, including wage and hour, earned sick time, paid leave, anti-discrimination, workplace safety, lactation accommodations, and required postings.
- Audit practices and systems to ensure full compliance across cafes.
- Partner with Compliance and Ops teams to design preventive controls, policy updates, and training initiatives.
New Cafe Openings & Market Expansion:
- Lead all HR/ER readiness activities for new café openings in Boston area.
- Oversee compliance setup, onboarding, pre-opening staffing, and leadership coaching for new units.
- Build repeatable HR/ER playbooks and onboarding frameworks to support market scale.
Culture, Coaching & Performance Enablement:
- Maintain a regular coaching cadence with DMs, GMs, and café leaders; facilitate talent calibration; and convert identified needs into practical development plans and succession actions.
- Coach cafe & district leaders on values-based leadership, conflict resolution, and performance conversations.
- Partner with L&D to identify and deliver ER-focused and leadership capability training.
- Reinforce Tatte's mission and values in all people practices to strengthen belonging, accountability, & inclusion.
- Lead engagement survey debriefs with café and district leaders, translate findings into one or two focused actions, and track commitments through completion.
- Maintain a consistent café visit and ride-along cadence, prioritizing higher-need locations and documenting observations, owners, and follow-up actions.
Data, Reporting & Insights:
- Provide insights/follow-up on dashboards tracking turnover, headcount, open and at-risk roles, ER trends, compliance results, engagement, leadership bench strength, and café visit follow-through.
- Review the People Dashboard monthly with market leadership; use findings to update the regional People Plan.
- Analyze data to identify root causes and recommend proactive interventions.
- Present insights to senior leaders to guide decision-making and continuous improvement.
Cross-Functional Collaboration:
- Partner with Talent Acquisition, L&D, Compliance, and Operations Services to ensure alignment on policies, practices, and communications.
- Represent the Boston market in enterprise People & Culture initiatives such as performance calibration, engagement survey actioning, and onboarding evolution.
- Build credibility through consistent field presence and sufficient understanding of labor, P&L, staffing, and operational drivers to solve people and business issues with DMs and the RVP.
Now Qualifications (Required QUALIFICATIONS & EXPERIENCE):
- 7-10+ years of progressive HR experience, including 3+ years in a Senior HRBP or ER-focused leadership role.
- Deep expertise in federal, Massachusetts, and Boston employment requirements and hospitality compliance, including wage and hour, earned sick time, leave, anti-discrimination, & workplace safety requirements.
- Proven track record of managing complex ER investigations in multi-unit hospitality or retail environments.
- Experience opening and supporting new cafés or restaurants in the Boston market with full HR accountability.
- Strong coaching, communication, and influence skills across all organizational levels.
Preferred (maybe we can include as part of Qualifications or Skills). The instruction: Use headings for Qualifications, Skills. We could put required qualifications under Qualifications heading, and preferred under Skills? Or combine. Let's do Qualifications for required, Skills for preferred and key competencies.
Preferred:
- Bachelor's degree in HR, Business, Hospitality, or related field.
- SHRM-CP, SHRM-SCP, or PHR certification.
- Experience with HRIS (UKG), LMS, or case management systems.
- Bilingual in Spanish strongly preferred.
Key Competencies (list):
- Strategic Partnership: Translates business goals into HR strategies that drive performance and engagement.
- Employee Relations Expertise: Manages complex investigations and ensures fair, compliant outcomes.
- Coaching & Influence: Builds trust and capabilities in leaders through clear, values-aligned guidance.
- Operational Excellence: Executes with urgency, precision, and accountability.
- Compliance & Risk Management: Maintains expert knowledge of multi-state labor laws & mitigates risk proactively.
- Culture Leadership: Champions belonging, respect, and warmth through every people interaction.
- Analytical Insight: Uses data to diagnose trends and guide strategy.
- Change Leadership: Adapts and leads through growth, ambiguity, and organizational scaling.
- People Planning & Execution: Builds an evidence-based regional People Plan with Operations, establishes clear ownership and measures, and sustains follow-through through a defined operating cadence.
- Business & Field Acumen: Understands café operations, labor, staffing, and P&L drivers and applies that context during field visits and leadership decisions.
Now Benefits & Perks:
- Competitive Pay: $130,000 – $145,000 annually
- Target Bonus: 15%
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation time
- Paid sick time
- Transportation benefits
- Flexible schedules
- Free meals and beverages during each shift
- Free mental health support
- Free Employee Assistance Program (EAP)
- An inclusive community that offers potential for growth
We can put these in a Benefits section.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
About the role
... prose ...
Responsibilities
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Benefits
- ...
...
We need to ensure we don't include empty sections. All have content.
Now craft the prose for About the role: combine the two paragraphs.
Let's write:
Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day. Our mission is simple: To Inspire, Care For, and Nurture Life.
- for lists. Use
for prose. We must not include job title heading. Not include Job ID. Let's extract prose for About the role: The first paragraph: "Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day. Our mission is simple: To Inspire, Care For, and Nurture Life. Every Day." Then "THE ROLE As Tatte continues to grow across the Boston market, the Senior HR Business Partner will serve as the strategic People partner to field and regional leaders while also functioning as a subject-matter expert on employee relations, compliance, and risk mitigation. This role combines strategic HR leadership with hands-on ER case management, ensuring a consistent, values-driven approach to people practices across all cafés in the region. The incumbent will advise and coach operators, manage complex ER cases, ensure compliance with federal, Massachusetts, and local labor and employment requirements, and drive initiatives that foster engagement, accountability, and culture alignment. This role will serve as the most senior HR representative in the region, partnering closely with the Chief People Officer, RVP and Legal/Compliance teams. The Senior HRBP will also lead the development and execution of a regional People Plan that translates business priorities and people data into clear actions, owners, measures, and follow-through." We can combine that as About the role prose. Responsibilities: list under "Key Responsibilities" with subheadings: Strategic Business Partnership, Employee Relations & Risk Management, Labor Compliance & Regulatory Readiness, New Cafe Openings & Market Expansion, Culture, Coaching & Performance Enablement, Data, Reporting & Insights, Cross-Functional Collaboration. Each has bullet points. We'll flatten into a single list? Could keep subheadings as
? But instruction only mentions
for section headings; we can still use
inside? Not prohibited but maybe better to keep simple: just a single
- with all responsibilities as items, preserving detail. However we might lose grouping but still preserve all info. The instruction: "Use
- for any list of duties/requirements/benefits". So we can make a list for responsibilities. We'll include each bullet as
- . We'll need to capture all bullet points from each subsection.
Let's extract bullet points:
Strategic Business Partnership:
- Serve as the primary HR leader across the Boston region, partnering closely with RVPs, District Managers, and Café Operating Partners (GMs) to align people strategies with business priorities.
- Translate operational and cultural goals into actionable HR strategies that drive performance, engagement, and operational excellence.
- Advise senior leaders on org design, workforce planning, & succession strategies to support market growth.
- Partner with RVP to build, maintain, and execute a regional People Plan covering workforce planning, employee relations/compliance, manager effectiveness, engagement & culture, field partnership, and people analytics.
- Recommend priorities using people data and field insight; align with the RVP on decisions, ownership, resources, success measures, and the operating cadence required to deliver the plan.
Employee Relations & Risk Management:
- Lead all employee relations case management across the Boston region.
- Conduct investigations related to discrimination, harassment, retaliation, misconduct, & policy violations.
- Maintain a current ER case log, resolve matters within reasonable timelines, and complete recurring compliance audits with documented follow-through.
- Provide expert guidance on corrective action, progressive discipline, and performance management.
- Maintain comprehensive documentation and ensure consistent, fair, and legally compliant outcomes.
- Partner with Legal and Compliance to proactively identify and mitigate labor risk.
Labor Compliance & Regulatory Readiness:
- Serve as Tatte's regional expert on federal, Massachusetts, and Boston labor and employment requirements, including wage and hour, earned sick time, paid leave, anti-discrimination, workplace safety, lactation accommodations, and required postings.
- Audit practices and systems to ensure full compliance across cafes.
- Partner with Compliance and Ops teams to design preventive controls, policy updates, and training initiatives.
New Cafe Openings & Market Expansion:
- Lead all HR/ER readiness activities for new café openings in Boston area.
- Oversee compliance setup, onboarding, pre-opening staffing, and leadership coaching for new units.
- Build repeatable HR/ER playbooks and onboarding frameworks to support market scale.
Culture, Coaching & Performance Enablement:
- Maintain a regular coaching cadence with DMs, GMs, and café leaders; facilitate talent calibration; and convert identified needs into practical development plans and succession actions.
- Coach cafe & district leaders on values-based leadership, conflict resolution, and performance conversations.
- Partner with L&D to identify and deliver ER-focused and leadership capability training.
- Reinforce Tatte's mission and values in all people practices to strengthen belonging, accountability, & inclusion.
- Lead engagement survey debriefs with café and district leaders, translate findings into one or two focused actions, and track commitments through completion.
- Maintain a consistent café visit and ride-along cadence, prioritizing higher-need locations and documenting observations, owners, and follow-up actions.
Data, Reporting & Insights:
- Provide insights/follow-up on dashboards tracking turnover, headcount, open and at-risk roles, ER trends, compliance results, engagement, leadership bench strength, and café visit follow-through.
- Review the People Dashboard monthly with market leadership; use findings to update the regional People Plan.
- Analyze data to identify root causes and recommend proactive interventions.
- Present insights to senior leaders to guide decision-making and continuous improvement.
Cross-Functional Collaboration:
- Partner with Talent Acquisition, L&D, Compliance, and Operations Services to ensure alignment on policies, practices, and communications.
- Represent the Boston market in enterprise People & Culture initiatives such as performance calibration, engagement survey actioning, and onboarding evolution.
- Build credibility through consistent field presence and sufficient understanding of labor, P&L, staffing, and operational drivers to solve people and business issues with DMs and the RVP.
Now Qualifications (Required QUALIFICATIONS & EXPERIENCE):
- 7-10+ years of progressive HR experience, including 3+ years in a Senior HRBP or ER-focused leadership role.
- Deep expertise in federal, Massachusetts, and Boston employment requirements and hospitality compliance, including wage and hour, earned sick time, leave, anti-discrimination, & workplace safety requirements.
- Proven track record of managing complex ER investigations in multi-unit hospitality or retail environments.
- Experience opening and supporting new cafés or restaurants in the Boston market with full HR accountability.
- Strong coaching, communication, and influence skills across all organizational levels.
Preferred (maybe we can include as part of Qualifications or Skills). The instruction: Use headings for Qualifications, Skills. We could put required qualifications under Qualifications heading, and preferred under Skills? Or combine. Let's do Qualifications for required, Skills for preferred and key competencies.
Preferred:
- Bachelor's degree in HR, Business, Hospitality, or related field.
- SHRM-CP, SHRM-SCP, or PHR certification.
- Experience with HRIS (UKG), LMS, or case management systems.
- Bilingual in Spanish strongly preferred.
Key Competencies (list):
- Strategic Partnership: Translates business goals into HR strategies that drive performance and engagement.
- Employee Relations Expertise: Manages complex investigations and ensures fair, compliant outcomes.
- Coaching & Influence: Builds trust and capabilities in leaders through clear, values-aligned guidance.
- Operational Excellence: Executes with urgency, precision, and accountability.
- Compliance & Risk Management: Maintains expert knowledge of multi-state labor laws & mitigates risk proactively.
- Culture Leadership: Champions belonging, respect, and warmth through every people interaction.
- Analytical Insight: Uses data to diagnose trends and guide strategy.
- Change Leadership: Adapts and leads through growth, ambiguity, and organizational scaling.
- People Planning & Execution: Builds an evidence-based regional People Plan with Operations, establishes clear ownership and measures, and sustains follow-through through a defined operating cadence.
- Business & Field Acumen: Understands café operations, labor, staffing, and P&L drivers and applies that context during field visits and leadership decisions.
Now Benefits & Perks:
- Competitive Pay: $130,000 – $145,000 annually
- Target Bonus: 15%
- Health, dental, and vision insurance
- 401(k) with company match
- Paid vacation time
- Paid sick time
- Transportation benefits
- Flexible schedules
- Free meals and beverages during each shift
- Free mental health support
- Free Employee Assistance Program (EAP)
- An inclusive community that offers potential for growth
We can put these in a Benefits section.
Now we need to output only HTML fragment, no /, no markdown fences.
We'll structure:
About the role
... prose ...
Responsibilities
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Benefits
- ... ...
Tatte began with a simple belief: great food has the power to bring people together. What started in a home kitchen has grown into a collection of bakeries and cafés inspired by Eastern Mediterranean and Levant traditions, where handcrafted food, exceptional coffee, warm hospitality, and beautiful spaces create moments of connection every day. Our mission is simple: To Inspire, Care For, and Nurture Life.