Senior Manager, GTM Business Systems

About the role

The Senior Manager, GTM Business Systems is responsible for leading the technology infrastructure that supports revenue operations. This role involves strategic thinking, technical execution, and stakeholder management to ensure systems remain scalable, reliable, and aligned with business objectives.

Responsibilities

• Design, manage, and continuously improve the technology infrastructure that supports revenue operations.
• Partner with business operations leadership to define systems strategy, prioritize initiatives, and drive operational efficiency across the go-to-market organization.
• Evaluate optimization opportunities, recommend new technologies, and lead large-scale implementations.
• Architect integrations and data flows across the revenue technology ecosystem, ensuring strong system connectivity and Salesforce remains a reliable source of truth.
• Manage and optimize critical workflows including lead routing, attribution, account hierarchy, CPQ processes, order management, and renewals.
• Hands-on administration of key business tools, managing configurations, implementations, troubleshooting, and ongoing system improvements.
• Lead requirements gathering, vendor evaluations, project planning, Agile delivery, and successful launches of business applications.
• Establish and maintain comprehensive documentation, including technical maps, field libraries, integration records, and system change logs.
• Develop data governance frameworks with clear ownership, quality standards, service expectations, and escalation processes.
• Maintain strong security practices across business systems, including user access management, permissions, compliance requirements, and audit readiness.
• Identify and implement AI-powered enhancements and automation opportunities to improve efficiency, data quality, and decision-making.
• Build trusted relationships across technical and non-technical teams by translating business challenges into practical system solutions.
• Drive continuous improvement by evaluating processes, reducing manual work, and creating scalable operational practices.

Requirements

• Deep experience in Salesforce strategy with demonstrated progression into systems architecture and advanced technical capabilities.
• Experience managing multiple interconnected systems, including CRM, marketing, analytics, CPQ, and other revenue technology platforms.
• Advanced knowledge of Salesforce Flows and Salesforce ecosystem best practices.
• Proven experience leading application implementations, integrations, and systems optimization initiatives.
• Strong understanding of data architecture, governance principles, and methods for improving data quality at scale.
• Experience gathering requirements, facilitating stakeholder discussions, and translating business needs into technical solutions.
• Hands-on CPQ experience required, with experience in modern CPQ solutions preferred.
• Familiarity with tools such as Salesforce Sales, Service, and Experience Clouds, HubSpot, Gong, ZoomInfo, LinkedIn Sales Navigator, LeanData, 6sense, Planhat, Highspot, Chili Piper, or similar platforms.
• Understanding of SaaS business models, including product-led growth and account-based marketing strategies.
• Experience leveraging AI and emerging technologies to improve business processes and operational efficiency.
• Strong project management skills with the ability to evaluate solutions based on cost, complexity, timeline, and business impact.
• Excellent written and verbal communication skills with the ability to collaborate effectively across technical and business teams.
• Detail-oriented, proactive, adaptable, and comfortable working in a fast-changing environment.
• Collaborative mindset with strong ownership, accountability, and a focus on delivering measurable outcomes.

Benefits

• Competitive salary range of $131,000 - $187,000 USD, based on experience, skills, certifications, and location.
• Annual compensation reviews and equity opportunities.
• Full remote work environment with flexibility regardless of location.
• Unlimited paid time off to encourage employees to recharge and maintain balance.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) plan with immediate vesting and a 4% company match.
• 12 weeks of parental leave, plus additional family support benefits.
• Quarterly wellness stipend to support health and wellbeing.
• Opportunities for career growth, internal mobility, and professional development.