Senior Manager, GTM Business Systems

About the Role

As we scale our go-to-market operations, we need a systems leader who can own the systems architecture that powers the Hyperproof GTM Engine: from lead to close, to renewal to general customer success. This role reports to the Director, Business and Revenue Operations and will work closely with them to define the business systems strategy, including optimization of existing tools and roadmap planning. This leader will bring discipline and rigor to our approach to building systems, processes, and workflows around Salesforce and other integrated systems.

North Star: Systems that are reliable, well-documented, and require minimal manual intervention, even as complexity grows.

Who You Are

• A strategic systems leader who builds, not just architects. You think in terms of architecture, data flow, and business outcomes, and you are skilled in Salesforce.
• You’ve owned interconnected business systems ecosystems end-to-end, understanding how they fit together and where data flows break down.
• You default to Salesforce as the system of record and instinctively think about how data should flow between systems before building anything.
• You’re never satisfied with “it works.” You continuously evaluate the systems landscape for optimization, automation, and opportunities to simplify.
• You have the expertise to build solutions and not just hand them off. You thrive in environments where the structure is shifting.
• You’re the connective tissue between technical and non-technical stakeholders, able to translate business problems into systems solutions and explain technical trade-offs in plain language.
• Results-oriented with a bias toward action. You drive issues to closure and don’t let things linger.
• You bring strong project management instincts and can evaluate options against cost, complexity, timeline, and business impact to recommend the right path forward.
• You believe in documentation as a discipline, not an afterthought. You’ve built data governance frameworks, technical maps, and systems documentation that other people actually use.
• Curious and proactive about AI and emerging technologies; willing to experiment with tools and AI-assisted automation to improve efficiency across the revenue tech stack.

Responsibilities

Leadership and Communication

• Be the thought partner for the Director of Business and Revenue Operations. Push operational efficiency forward.
• Own a structured intake and prioritization process for systems requests. Independently evaluate whether a requested change is valid, needed, and properly scoped or escalate it to Business Operations Leadership.
• Communicate decisions, trade-offs, and timelines transparently to stakeholders.

Systems Strategy & Roadmap

• Co-own the business systems roadmap with the Director of Business Operations. Evaluate, recommend, and prioritize optimization opportunities, new tool implementations, and architectural changes.
• Architect the integration and data flow strategy across the revenue tech stack, with Salesforce as the system of record. Own the technical vision for how systems connect.
• Lead/PM all large business systems implementations, including requirements gathering, vendor/tool evaluation, Agile delivery, and go-live.

Operations & Administration

• Serve as the primary administrator for all tools in the business operations stack. Own implementations, configurations, and day-to-day operational support.
• Own or partner on critical workflows such as lead routing, attribution, account hierarchy, CPQ and order management, and auto-renewals.
• Maintain all integrations with minimal downtime or errors. Leverage APIs for data exchange and user auto-provisioning across the stack.
• Ensure all systems meet Hyperproof standards: no duplicates, seamless data flow, and consistent setup across environments.
• Maintain the RevOps sprint cadence, checkpoints, and release calendar. Consistently meet deployment deadlines.
• Hands-on CPQ ownership. We are completing a Nue CPQ re-implementation, which will be a primary focus during onboarding.

Documentation & Data Governance

• Create and maintain comprehensive systems documentation: technical maps, field libraries, integration documentation, and change logs. All system changes require documentation for education and compliance before release.
• Own the data governance framework, including defined data owners, quality standards, SLAs, and escalation paths.

Security & Compliance

• Own security settings across all tools: user access reviews, permission configurations, and customer data protection.
• Understand requirements across EU, FedRAMP, and additional audit frameworks relevant to Hyperproof’s use case.
• Review and validate security configurations on a regular cadence, with documented evidence.

AI & Innovation

• Identify and pilot AI-powered enhancements across the business systems stack (e.g., AI-driven data enrichment, intelligent automation).
• Bring recommendations to Business Operations Leadership with clear business cases and measurable outcomes.
• Stay current on AI capabilities within Salesforce and adjacent tools. Proactively assess how emerging features can reduce manual effort or improve data quality.

Success Metrics

Within 3 Months

• Complete a full audit of the current business systems landscape and deliver a prioritized optimization roadmap.
• Establish and document a data governance framework with defined owners, SLAs, and escalation paths.
• Successfully onboard to all integrations, demonstrating the ability to independently troubleshoot and resolve issues.
• Deliver at least one measurable and material improvement.
• Establish strong relationships where peers view you as a trusted resource and helpful member of the team.

Within 6 Months

• Execute at least 3 prioritized optimization deliverables.
• Ensure the data governance framework is aligned and working.
• Deliver 3 measurable and material improvements.

Requirements

• 6+ years of Salesforce Strategy experience with demonstrated progression into systems architecture and advanced technical skills, not just administration.
• Experience with at least 3 of the following tools in addition to SFDC: Hubspot, Gong, ZoomInfo, LinkedIn Sales Navigator, Lean Data, 6Sense, Planhat, Highspot, ChiliPiper, Nue CPQ.
• Advanced knowledge of Salesforce Flows.
• 4+ years managing multiple systems including integrations between CRM, Marketing, BI, etc.
• Experience gathering requirements and facilitating meetings with stakeholders to define use cases and needs.
• Experience leading application implementations.
• Track record of eliminating data quality issues at scale.
• Experience with Lean Data or similar lead routing tools.
• Bachelor's degree in Business Administration or Information Technology or equivalent professional experience.
• Deep understanding of Sales and SaaS business models including PLG and ABM.
• Hands-on CPQ experience required; Nue preferred.
• Nice to have: experience with Intercom and SPIFF.

Skills

• Coachable, fast learner who can pick up new skills and processes quickly.
• Detail-oriented, considering each moving part of the system before taking action or recommending a solution.
• A growth mindset toward AI and emerging technologies — willing to test, learn, and iterate rather than waiting for perfect solutions.
• Outstanding communication skills, curiosity, and a helpful mindset.
• A user-centric, empathetic approach to introducing systems change.
• The ultimate team player that people can rely on to deliver, be helpful, and be accountable for results.

Tools

Our tech stack includes:

• Salesforce (Sales + Service + Experience Clouds + Spiff)
• Hubspot
• Gong (Standard + Engage + Forecast)
• ZoomInfo
• LinkedIn Sales Navigator
• Lean Data
• 6Sense
• Planhat
• Highspot
• ChiliPiper
• Nue CPQ

This role may also support connected systems such as Maxio.

Location

We are a fully remote company! We find the absolute best people regardless of where they live.

Pay

• Washington: $131,000 USD - $187,000 USD
• California: $131,000 USD - $187,000 USD
• New York: $131,000 USD - $187,000 USD
• USA (other states): $131,000 USD - $187,000 USD

Full compensation packages are based on candidate experience and certifications.

Benefits

• Annual compensation reviews + equity
• Unlimited PTO: strongly encouraged to unplug and recharge
• Health coverage for medical, dental, and vision - employee and dependents
• 401K, which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
• Annual company in-person events and quarterly in-person connects
• $500 home office stipend at the time of hire. Any additional home office needs are requested as needed.
• $100 quarterly paid wellness stipend
• Pet insurance discount
• Slack channel notifications turn off after 5 pm based on your time zone
• Two Hypercharge weeks of rest where we close company-wide (July & December)