Senior Manager, Growth Operations & Strategy

About the role

Greenbrook is scaling its number of patients and clinics aggressively, and this role is how we get there. As Senior Manager, Growth Ops & Strategy, you'll be the strategic and operational engine behind our growth function: setting the analytical foundation, building the systems that make patient growth predictable, and driving the cross-functional execution that turns ambitious targets into results. You'll shape how we think about growth, how we fund channels, how we stage and organize against expansion plans, and more. You’ll lead our thinking on technology investments for the team, including how we enable the team using AI. You'll report to the VP of Growth, Population Health & Operations and work across every function in the company.

Location

New York City strongly preferred (Hybrid). Open to exceptional remote candidates in FL, VA, TX, NY, MO, NJ (must be located in these states to be eligible).

What You’ll Do

• Set the growth strategy
• Lead the annual and quarterly OKR process for the Growth team in partnership with the Chief of Staff
• Make sure goals are aligned across the Growth team and that progress is reviewed on a consistent cadence
• Build the analysis needed to support growth decisions, including market sizing for new locations, competitive research, partnership opportunities, and expansion planning scenarios
• Turn analysis into clear recommendations for leadership, including tradeoffs and implications
• Identify and size new opportunities for the team to pursue and help determine where we should invest time and resources
• Build the analytics engine and growth tech stack
• Own the growth model: projected conversions by clinic, staffing ratios, panel maturity tracking, and scenario planning for new locations
• Own growth reporting infrastructure: business logic, dashboards, weekly/monthly cadence, and data accuracy
• Own our Hubspot instance, including how it’s configured, workflows, reporting and modifications as our business evolves
• Recommend tech investments to enable and advance the core growth KPIs
• Proactively surface insights and recommendations to leadership
• Drive cross-functional execution
• Translate growth targets into operational plans with milestones, owners, and timelines
• Cross-functionally on launch sequencing and resource allocation
• Lead complex cross-functional projects end-to-end; own the project plan, track dependencies, and escalate blockers

Success Criteria

• Patient Growth: Drive total HMO patient count to EOY target by ensuring the growth team has the data, systems, and operational clarity to execute; owned jointly with the VP of Growth.
• OKR & Reporting Cadence: Ensure Growth team OKRs are set, aligned, and tracked each quarter, with 100% on-time submission and clear visibility into progress across leadership.
• Operational Infrastructure: Maintain accurate, trusted growth reporting across dashboards, HubSpot pipeline data, and the growth model, so the team makes decisions based on clean, current data. Success will be measured by leadership confidence score (quarterly survey).
• Cross-Functional Execution: Lead complex projects end-to-end with defined success metrics, clear owners, and on-time delivery. Each project includes a project-specific success metric agreed upon before launch. You’ll own the team effectiveness quarterly peer satisfaction score.

About You

• You bring:
• - 5-8+ years of experience in Growth Operations, Revenue Operations, Strategy & Operations, or a similar role within a high-growth healthcare or multi-site services organization.
• - A bachelor's degree (advanced degree preferred).
• - Strong analytical skills with experience building models, designing dashboards, and using data to drive business decisions.
• - A proven track record leading complex, cross-functional projects from strategy through execution.
• - Excellent problem-solving skills with the ability to simplify complexity and create clarity in ambiguous environments.
• - Strong communication skills and the ability to influence stakeholders at all levels of the organization.
• - A high level of ownership, accountability, and follow-through, with a bias toward action and execution.

Why You’ll Love Working Here

• Make An Impact Every Day
• Work That Actually Matters
• Build And Grow With Us
• Strong, Transparent Compensation & Benefits

Our Selection Process

Application → Initial interview → Hiring manager interview → Values interview → Case Study Prompt & Panel Interview → References

Equal Employment Opportunity and Commitment to Diversity

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.