Senior Manager, Go-To-Market Operations & Sales Tools

About the role

This role is pivotal in driving efficient growth and profitability by developing GTM plans and tracking implementation success. You are the "Engine" — you own the technology, efficiency, and infrastructure that powers the sales floor.

Responsibilities

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Qualifications

• 5+ years of experience in go-to-market strategy roles.
• Curious, action-oriented problem solver with experience using data to identify defects and build trust across organizational functions.
• Highly analytical with the ability to translate data into high-impact initiatives.
• Demonstrated ownership and ability to take ideas and turn them into results.
• Direct experience in capacity planning and workforce management processes.
• Experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).

Skills

• Strategic thinking and execution.
• Data analysis and interpretation.
• Strong leadership and collaboration skills.
• Effective communication and presentation skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

• Competitive compensation: $120k - $150k.
• Annual performance-based Incentive.
• Equity options.
• 401(k) retirement plan.
• Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
• Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance.
• Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance.
• Up to $1,000 per year for eligible professional development expenses.
• Employee referral program.

Pay

• $120k - $150k

Schedule

• Remote/hybrid flexibility is available for certain roles, requiring a professional atmosphere to maintain the security and quality of customer interactions.