Senior Manager, Go-To-Market Operations & Sales Tools

About Caribou

We care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $162/month on their car loans while protecting their investment long term.

About the role

Caribou is seeking a strategic leader to join our Go-To-Market Operations team. This role is pivotal in driving efficient growth and profitability by developing GTM plans and tracking implementation success. You are the "Engine" — you own the technology, efficiency, and infrastructure that powers the sales floor. In this role you will:

• Drive business results by developing GTM plans and tracking success metrics that enable scalable growth.
• Leverage AI tools to enhance the customer experience and optimize operational costs.
• Represent your work to Sales & Ops leaders to advocate for resourcing and provide transparent updates on progress.
• Partner with Sales and Ops leaders to drive accountability for productivity, quality, and compliance standards.
• Own the administration and optimization of GTM tools, ensuring the team has the right tech to win.
• Design and manage the outbound dialer strategy and engagement cadence for every stage of the funnel.
• Own the monthly workforce and incentive planning process to identify short-term staffing gaps and mid-term hiring needs.
• Project manage high-leverage initiatives specifically designed to improve sales & operational efficiency and team member effectiveness.

Candidates

Candidates are welcome to work remotely from the states of AZ, CO, DC, IL, MD, TX, and VA with a preference for the Chicago IL, Denver CO, or Phoenix AZ areas. Caribou does provide the option to work in-office or hybrid from our Denver, CO or Chandler, AZ offices. We may consider remote candidates in CA, FL, MA, NY, OR, WA, and WI, subject to additional approval. Eligibility by state is subject to change. This role requires attendance at occasional in-person meetings.

About You

Experience: 5+ years of experience in go-to-market strategy roles.
Problem Solving: You are a curious, action-oriented problem solver, experienced at using data to identify defects and building trust across organizational functions.
Analytical Power: You are highly analytical and can effectively work in a data-driven organization to translate data into high-impact initiatives.
Ownership: You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results.
Workforce Strategy: You have direct experience in capacity planning and workforce management processes.
Lead Strategy: You have experience managing customer outreach and lead management strategies (e.g., dialer and CRM workflows).

How we will take care of you

Competitive compensation: $120k - $150k
Eligible for annual performance-based Incentive
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully company-paid mental health, disability, and basic life insurance
Optional benefits to suit your individual circumstances such as HSAs (with Caribou HSA contributions), FSAs, supplemental life and health, legal, and pet insurance
Up to $1,000 per year for eligible professional development expenses
Employee referral program

Our Core Values

Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
Velocity. We’re intentional about where we’re going and we race towards it.
Make the assist. We have diverse strengths. We offer and ask for help so we all win.

The essential functions of this position

Require consistent attendance, availability, and active engagement throughout your full scheduled shift.

California Consumer Privacy Act

This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.

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