Senior Manager, Global Partner Experience

About the role

Reporting to the VP, Global Partner Programs, the Senior Manager of Global Partner Experience is responsible for helping shape and continuously improve the end-to-end partner lifecycle in alignment with the Partner Network Program.

Responsibilities

• Translate the Partner Network Program framework into a clear, actionable, and intuitive partner journey in partnership with program leadership.
• Ensure program elements are easily understood, accessible, and consumable through the right combination of tools, guidance, and enablement.
• Identify gaps between program design and partner adoption/execution, and recommend improvements to increase program effectiveness and participation.
• Support and improve the partner journey across onboarding, enablement, co-sell/resell, delivery, and growth—all aligned to program milestones and progression criteria.
• Ensure each stage of the lifecycle reinforces program objectives (e.g., capability development, pipeline growth, customer success).
• Partner with Partner Operations to help ensure lifecycle processes are scalable, measurable, and globally consistent.
• Act as a key bridge between the Partner Network Program and Enablement, ensuring program requirements are supported by the right training, certifications, and assets.
• Partner with Enablement teams to align enablement strategies to program milestones & benefits, solution priorities, and partner roles.
• Ensure partners have clear guidance on “how to achieve program status and how to win within the program.”
• Identify capability gaps that may limit program progression and coordinate targeted enablement recommendations to address them.
• Gather and synthesize partner feedback on program requirements, benefits, enablement, and tools.
• Identify, prioritize, and coordinate resolution of technical gaps, enablement deficiencies, and operational friction points impacting program adoption.
• Partner with Partner Programs leads to continuously improve the program and enhance partner experience, clarity, and business impact.
• Work with Partner Operations and IT to ensure partner systems align to and reinforce the Partner Network Program structure.
• Support alignment between systems, processes, and enablement content to deliver a unified program experience.
• Support best practices that help partners consistently meet program standards for capability, sales execution, and delivery quality.
• Help define what “good” looks like in terms of partner performance within each program level.
• Partner with Sales, Services, Customer Success, and Enablement to ensure program participation translates into high-quality customer outcomes.
• Serve as a connector across Partner Programs, Enablement, Partner Operations, Sales, Marketing, and Product.
• Coordinate initiatives that improve both ease of doing business and program effectiveness.
• Provide data-driven insights linking program participation, enablement adoption, and partner performance to inform program improvements and leadership decisions.

Qualifications

• 5+ years of experience in partner programs, channel strategy, partner enablement, partner operations, or partner experience.
• Strong experience working within or defining partner programs & partner journey mapping.
• Proven ability to connect program design to execution through enablement, tools, and process improvements.
• Experience collaborating closely with Enablement and Partner Operations teams.
• Strong understanding of partner ecosystems (resellers, GSIs, ISVs) and lifecycle management.
• Analytical mindset with the ability to translate data and feedback into program improvements.

Key Competencies

• Deep belief that programs only deliver value when partners can easily operationalize them.
• Strong advocate for enablement as a driver of program success.
• Highly collaborative across programs, enablement, and operations.
• Strategic thinker with strong operational and execution rigor.
• Passion for simplifying complexity and improving partner experience.
• Organizational and project management skills.
• Clear communicator with attention to detail.
• Proactive, self-starter mindset.

Benefits

PTC carefully considers a wide range of factors when determining compensation. The anticipated annual salary range for this position is between $140,000 - $160,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location.

Eligible employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP) which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs.

Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and if you are an office-assigned employee, a generous commuter subsidy.

All total rewards and benefits programs are subject to plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.