Senior Manager, Flagship Service Operations and Retail
About the role
The Senior Manager – Dermalogica Flagships oversees the day-to-day operations of Dermalogica’s flagship studios in Santa Monica and West Hollywood, California. This role requires a strong background in skin care, medical aesthetics, and professional salon services.
Responsibilities
Lead, mentor, and motivate a team of professional skin therapists, receptionists, and support staff.
Oversee recruitment, training, and performance evaluations to ensure a high-performing team.
Develop and implement operational procedures and policies to enhance salon efficiency.
Manage, in partnership with US marketing, clear, consistent brand representation across all touchpoints.
Ensure exceptional customer service by addressing client needs and resolving any issues promptly.
Monitor client satisfaction and implement strategies to improve service quality and client retention.
Collaborate with the marketing team to create and execute client engagement and retention programs.
Develop and execute business strategies to achieve growth and profitability targets.
Analyze market trends and client feedback to identify opportunities for growth.
Manage daily operations, including scheduling, inventory management, and maintenance of equipment and facilities.
Monitor and manage financial performance, including budgeting, expense control, and revenue growth.
Ensure full compliance with all OSHA, Esthetic state board and medical board requirements including health and safety regulations and scope of practice protocols.
Collaborate with the marketing team to design and implement promotional campaigns and special events.
Monitor and evaluate the effectiveness of marketing strategies and adjust as needed to drive business growth.
Serving as brand ambassador by conducting community outreach and engagement with the intent of building partnerships with appropriate local businesses and positive brand awareness.
Resolving all client satisfaction issues or identified concerns.
Managing facility standards and maintenance including exterior and interior upkeep, safety, and cleaning.
Qualifications
5-8 years of experience in a senior managerial role in aesthetics, advanced skin services and/or salon professional industry.
Proven track record of successfully managing a team and achieving operational goals.
Strong understanding of aesthetic treatments, products, and industry trends.
Exceptional leadership, communication, and interpersonal skills.
Ability to analyze financial data and develop strategies for business growth.
Excellent organizational skills and attention to detail.
Proficiency in salon management software and Microsoft Office Suite.
Ability to manage multiple projects simultaneously within a fast-paced environment, with a high degree of independence and resilience; ability to think critically and creatively.
High level of accuracy; able to detect inconsistencies and errors with keen attention to detail.
Analytical, passionate, and innovative.
Strong written and verbal communication skills.
Positive attitude with an excitement for learning, open to new experiences and challenges.
Experience with Dermalogica brand a plus.
Key Collaborators
US Education
US Marketing
US Sales
Head of Visual Merchandising
What We Offer
Competitive Compensation
Medical, Dental, Vision Insurance
Paid Time Off
Monthly Product Allowances
Annual Fitness Reimbursement
401(k) plus company matching
Life/Accident/Disability insurance
Wellness programs
Paid family leave
Domestic partner benefits
Education/training programs
Thriving in a hybrid work environment (3 days in office)
Pay
The expected base salary for this position is $80,000-$95,000. The exact base pay rate is determined by various factors including experience, skills, education, geographic location, and budget.
Schedule
This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.
Why Join Us?
A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education.
Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.