Senior Manager, Retail Operations
About the role
We're looking for a strategic, highly organized, and results-driven Senior Manager, Retail Operations to help shape the future of our store experience.
Key Responsibilities
Lead the strategy and execution of facilities maintenance and repair programs across the retail fleet, ensuring stores consistently reflect the vineyard vines brand and deliver an exceptional customer experience.
Partner with internal stakeholders and external service providers to prioritize, resolve, and proactively manage facility issues while balancing speed, quality, and cost.
Develop and oversee preventative maintenance programs that extend asset life, minimize business disruption, and reduce long-term operating costs.
Ensure all stores operate in compliance with company, safety, and regulatory standards while maintaining a safe environment for both customers and crew.
Serve as the Retail Operations lead for all new store openings, overseeing operational readiness from pre-construction through grand opening.
Partner cross-functionally with Construction, IT, HR, Merchandising, Distribution, Planning & Allocation, and Store Leadership to ensure seamless execution and an exceptional opening experience.
Develop and continuously improve launch playbooks, project timelines, operational checklists, and training resources that support scalable, repeatable execution.
Lead operational planning and execution for store closures, liquidation events, relocations, remodels, and other strategic retail initiatives.
Oversee the sourcing, forecasting, inventory management, and distribution of all retail supplies.
Build strong vendor partnerships to ensure consistent service levels, cost efficiencies, and timely replenishment across the store fleet.
Identify opportunities to streamline supply programs, improve inventory visibility, and optimize spend while maintaining brand standards.
Champion a culture of operational excellence by identifying opportunities to simplify processes, eliminate friction, and improve store productivity.
Develop, implement, and evolve Standard Operating Procedures (SOPs) and best practices that support changing business needs while driving consistency across the fleet.
Lead operational communications and field readiness initiatives that improve awareness, compliance, and execution of company policies, processes, and strategic priorities.
Partner with field leadership to identify operational opportunities and implement solutions that enhance the store experience and improve business performance.
Partner with Distribution Center Operations, Planning & Allocation, Merchandising, and Transportation teams to optimize product flow into stores.
Drive continuous improvement initiatives that increase inventory availability, improve execution, and reduce operational complexity throughout the supply chain.
Oversee the physical inventory process to ensure accurate inventory accounting, consistent execution, and compliance with established procedures.
Own the operational roadmap for in-store systems, ensuring technology investments drive meaningful value for both stores and the business.
Partner with IT to prioritize enhancements, improve system performance, and reduce operational friction by translating field feedback into scalable solutions.
Evaluate emerging tools and technologies that improve productivity, simplify store operations, and enhance the crew and customer experience.
Support the planning, project management, and execution of key cross-functional initiatives and rollouts.
Qualifications
Deep expertise in retail operations with a comprehensive understanding of store processes, facilities, logistics, and field execution.
Proven ability to lead cross-functional initiatives, influence without direct authority, and successfully manage multiple complex priorities.
Strategic thinker with exceptional analytical, organizational, and problem-solving skills.
Excellent communication and relationship-building skills with the ability to collaborate effectively across all levels of the organization.
Demonstrated experience driving operational improvements that increase efficiency, consistency, and profitability.
Passion for delivering exceptional customer experiences and bringing the vineyard vines brand to life in every store.