Senior Manager, Retail Operations

About the role

This leadership opportunity is ideal for an experienced retail operations professional who thrives on driving operational excellence across a growing store network. You will oversee key initiatives spanning facilities management, new store openings, supply chain coordination, retail technology, and process optimization. Working cross-functionally with business leaders and external partners, you'll help deliver seamless store operations that enhance both employee productivity and customer experience. The role combines strategic planning with hands-on execution, offering the chance to implement scalable operational improvements while supporting business growth in a collaborative, fast-paced retail environment.

Responsibilities

• Lead the strategy and execution of facilities maintenance programs across the retail network, ensuring stores remain safe, compliant, cost-efficient, and aligned with brand standards.
• Oversee operational planning and execution for new store openings, remodels, relocations, closures, and other retail initiatives by partnering with cross-functional teams throughout each project lifecycle.
• Manage retail supply procurement, forecasting, inventory management, vendor relationships, and distribution processes to ensure efficient store support while optimizing operational expenses.
• Drive operational excellence by developing and enhancing standard operating procedures (SOPs), improving workflows, simplifying processes, and promoting consistent execution across all store locations.
• Collaborate with field leadership to identify operational challenges, implement practical solutions, and improve overall store productivity and customer experience.
• Partner with distribution, merchandising, planning, allocation, and transportation teams to optimize inventory flow, improve supply chain efficiency, and oversee physical inventory programs.
• Lead the operational roadmap for in-store technology, working closely with IT to prioritize system enhancements, support technology rollouts, and evaluate innovative solutions that improve store performance.
• Build strong relationships with internal stakeholders and external vendors while managing multiple cross-functional projects that support the continued growth and success of the retail business.

Requirements

• Extensive experience in retail operations with strong knowledge of store operations, facilities management, logistics, inventory, and field execution.
• Proven success leading complex cross-functional initiatives and influencing stakeholders across multiple business functions without direct authority.
• Strong project management, organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience developing operational strategies, standard operating procedures, and continuous improvement initiatives that increase efficiency and consistency.
• Solid understanding of retail supply chain operations, inventory management, store logistics, and operational planning.
• Experience partnering with IT and business teams to support retail technology initiatives and operational system improvements.
• Excellent communication, collaboration, and relationship-building skills with the ability to engage stakeholders at all organizational levels.
• Customer-focused mindset with a passion for creating outstanding in-store experiences and driving operational excellence.

Benefits

• Competitive salary and comprehensive compensation package.
• 401(k) retirement savings plan.
• Medical, life, and disability insurance coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid family leave.
• Commuter benefits.
• Generous employee merchandise discount.
• Onsite fitness center and health and financial wellness programs.
• Competitive paid vacation policy, company holidays, and additional Summer Friday time off.
• Collaborative, inclusive, and entrepreneurial work environment with opportunities for professional growth.