Senior Manager, Facility Site Operations

About the role

At Bristol Myers Squibb, we offer uniquely interesting work that transforms the lives of patients and the careers of those who do it. As the Senior Manager, Facilities Site Operations, you will serve as the primary internal customer interface for site facilities operations, providing financial, site service, and project-related support within the New Brunswick Facilities Operations group. This role supports the delivery of outsourced and self-performed facility services, utilizing operational knowledge of facility business functions including Environment Health & Safety (EHS), Security, Site Engineering, and soft and hard services.

Responsibilities

• Serve as the primary internal customer interface for site facilities operations.
• Partner with the Integrated Facilities Management (IFM) service provider to achieve customer and site needs, ensuring customer interests remain the priority.
• Maintain frequent contact with managers, employees, and customer representatives to coordinate operational decisions and business requirements.
• Provide leadership, guidance, and problem-solving skills to employees within the department or through project and process coordination.
• Manage expense projects and "out of scope" contracts supporting site operations outside the IFM scope.
• Provide technical and administrative support for Soft & Hard Services managed through external vendors.
• Support the development and management of the site operating budget, tracking and reporting expenditures versus budget.
• Serve as the primary customer interface for site engineering on capital infrastructure projects and the execution of the capital expenditure (CAPX) plan.
• Ensure proper commissioning and turnover of all capital projects to meet customer needs.
• Develop and ensure compliance with department SOPs, EHS policies, and corporate/division policies.
• Champion site energy initiatives and monitor ongoing energy consumption.
• Serve as the site owner for shutdowns and the primary customer interface for related activities.
• Oversee site auditing related to environmental health and safety in partnership with site EHS staff.
• Utilize analytical skills to identify data inconsistencies, investigate sources, and propose solutions.
• Maintain detailed familiarity with facilities database systems and processes.
• Provide oversight for service provider outcomes, verifying performance and reviewing site CPI/KPI/GPI where applicable.
• Coordinate site emergency response.
• Administer company policies by making decisions on day-to-day implementation and interpretation, influencing others as needed.
• Support other sites in the region as required.

Requirements

• Bachelor’s degree in a scientific or business-related discipline; an equivalent combination of education and experience may be considered.
• Minimum of ten (10) years of experience in operations, maintenance, and service management of industrial buildings, research buildings, office systems, and utility plants.
• Hands-on experience in procurement, negotiation, and management of contracts with maintenance suppliers, contractors, and consultants.
• Broad technical knowledge of facility operations, infrastructure, engineering, and systems in a life science research lab environment.
• Demonstrated ability to manage high-volume, multi-site responsibilities.
• High level of interpersonal, communication, and presentation skills, with the ability to influence.
• Demonstrated leadership skills, sound business ethics, and the ability to work in a team environment.
• Understanding of organizational structure, operating culture, effective work styles, and achieving results in an innovative environment.
• Understanding of financial systems related to department budget management, expense tracking, budget development, expense forecasting, SAP transactions, and cost tracking.
• Understanding of maintenance work order systems (CMMS).
• Proficiency with MS Office Suite, Ariba, SAP, Maximo, and SharePoint.
• Knowledge of pharmaceutical regulations and industry practices such as GMPs, GLPs, AAALAC, IQ/OQ/PQ regulations, environmental regulations, building codes, ADA, and OSHA requirements.
• Ability to identify and solve technical problems in complex research systems.

Pay

New Brunswick, NJ, US: $112,500 - $136,321 (full-time employee basis). Additional incentive cash and stock opportunities may be available based on eligibility. The starting pay rate considers required skills, job location, work schedule, job-related knowledge, and experience. Final individual compensation will be based on demonstrated experience.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life Benefits:
  • Paid Time Off for US Exempt Employees: Flexible time off (unlimited, with manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico, or Rayzebio).
  • Phoenix, AZ, Puerto Rico, and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires (with manager approval), 11 national holidays, and 3 optional holidays.
  • Additional time off based on eligibility: Unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, and an annual Global Shutdown between Christmas and New Year’s Day.

All global full-time and part-time employees actively employed and paid directly by BMS at the end of the calendar year are eligible for the Global Shutdown.

Schedule

This role follows BMS’s occupancy structure, which determines where work is conducted based on job responsibilities:

• Site-essential roles: Require 100% of shifts onsite at the assigned facility.
• Site-by-design roles: May be eligible for a hybrid work model with at least 50% onsite at the assigned facility. Onsite presence is considered essential for collaboration, innovation, productivity, and culture.
• Field-based and remote-by-design roles require the ability to physically travel to visit customers, patients, or business partners and attend meetings as directed.