Senior Manager- Epic Training Environment & Content Strategy

Key Responsibilities

• Oversee training environment strategy, structure, and governance across implementations and optimization efforts
• Manage intake, prioritization, and execution of training environment build and rebuild requests (MST build/rebuild)
• Serve as the primary liaison between business units, Clinical Informatics, and IT for training environment needs
• Establish and maintain standards for training documentation, job aids, and learning materials
• Develop and manage a centralized intake and prioritization process for education materials
• Ensure all training content aligns with system workflows, deployment timelines, and operational needs
• Monitor environment readiness, identify risks, and drive mitigation strategies
• Lead continuous improvement efforts related to training environments and content processes
• Provide oversight and quality assurance for documentation across teams

Required Qualifications

• Bachelor’s degree or equivalent experience
• 7+ years of experience in clinical informatics, healthcare IT, or enterprise training
• Epic certification required
• Hands-on experience with MST build and MST rebuild processes
• Demonstrated experience developing training materials and documentation at scale
• Strong project management, prioritization, and stakeholder management skills
• High attention to detail and commitment to quality

Preferred Qualifications

• Experience supporting enterprise EHR implementations
• Experience developing governance models and standardized processes
• Strong collaboration across technical and operational teams

Pay Range

The Typical Pay Range For This Role Is $67,900.00 - $199,144.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.