Senior Manager, Engineering (Hybrid)

About the role

This position is responsible for the successful definition, delivery and support of software solutions to end‑user clients to meet business needs. It manages relationships with multiple business stakeholders, assembles and manages a cross‑functional team to complete client work, defines implementation plans, effort, and cost, manages risks and problems, assesses work quality, and ensures the final product meets client expectations. New employees participate in an in‑person (or virtual when needed) New Employee Orientation during their first week at the Madison, WI headquarters or an AmFam core location to connect with the mission, meet key team members, and build relationships that support growth.

Responsibilities

• Applies technical knowledge and customer insights to create a modernization roadmap and architect solutions to meet business needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key infrastructure technologies.
• Manages the design, development, engineering, implementation and operations of servers, technology infrastructure, networks, websites and telecommunication services provided by external cloud/hosting providers, and in‑house development teams.
• Oversees the development of product roadmaps and backlogs that are prioritized based on short‑term and long‑term value delivery.
• Drives product development towards a meaningful balance between user needs, business objectives, resource utilization, and technical feasibility.
• Manages the performance and availability with minimal downtime/disruption of cloud vendor and internally provided services.
• Coordinates with internal/external project team in leading cloud and end‑user service delivery implementation plans and ensures completion of projects on schedule and within budget.
• Creates a collaborative, performance‑driven work environment by facilitating and fostering trust, transparency, and inclusion; works with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Leads with influence and expertise; actively contributes to division or department leadership team;