Senior Software Engineering Manager (Hybrid)

About the role

Lead engineering teams responsible for delivering secure, scalable Automation and Response capabilities across cloud and enterprise environments. Own execution across feature planning, release readiness, production operations, customer escalations, security response work, and long-term product quality. Drive high standards for customer trust by ensuring features are observable, supportable, reliable, safely deployable, and designed to minimize customer impact. Use AI-assisted workflows, shared skills, and automation to reduce management overhead, improve engineering judgment, accelerate triage, strengthen planning, and expand the team’s ability to deliver. Build and develop a high-accountability engineering culture where managers and engineers understand customer impact, communicate clearly, close work reliably, and continuously improve how the team operates.

Responsibilities

• Own execution across feature planning, release readiness, production operations, customer escalations, security response work, and long-term product quality.
• Drive high standards for customer trust by ensuring features are observable, supportable, reliable, safely deployable, and designed to minimize customer impact.
• Use AI-assisted workflows, shared skills, and automation to reduce management overhead, improve engineering judgment, accelerate triage, strengthen planning, and expand the team’s ability to deliver.
• Build and develop a high-accountability engineering culture where managers and engineers understand customer impact, communicate clearly, close work reliably, and continuously improve how the team operates.

Requirements

• Bachelor’s degree in Computer Science or related technical field, or equivalent practical experience.
• 12+ years of software engineering experience building cloud, enterprise, security, infrastructure, or distributed systems.
• 5+ years of engineering management experience leading teams through planning, delivery, operations, customer escalations, and performance management.
• Experience with cloud-native development, CI/CD, test automation, observability, production operations, and secure software delivery.
• Experience using AI-assisted development, automation, agentic workflows, prompts, or custom skills to improve engineering planning, execution, triage, review, testing, operations, or management workflows.

Qualifications

• Experience with security automation, response workflows, orchestration platforms, case triage, or enterprise security products.
• Experience leading customer-facing SaaS or hybrid-cloud services with high expectations for reliability, release quality, supportability, and zero/minimal customer impact.
• Strong technical judgment across architecture, roadmap planning, release readiness, operational risk, observability, customer escalation handling, and root-cause prevention.
• Experience building repeatable operating systems for engineering teams, including ownership models, tracking hygiene, on-call health, customer escalation handling, and cross-team dependency management.
• Track record of hiring, coaching, and growing engineering managers, senior engineers, and technical leaders in a fast-moving environment.

Skills

• Experience with security automation, response workflows, orchestration platforms, case triage, or enterprise security products.
• Experience leading customer-facing SaaS or hybrid-cloud services with high expectations for reliability, release quality, supportability, and zero/minimal customer impact.
• Strong technical judgment across architecture, roadmap planning, release readiness, operational risk, observability, customer escalation handling, and root-cause prevention.
• Experience building repeatable operating systems for engineering teams, including ownership models, tracking hygiene, on-call health, customer escalation handling, and cross-team dependency management.
• Track record of hiring, coaching, and growing engineering managers, senior engineers, and technical leaders in a fast-moving environment.

Benefits

• Medical, dental, and vision insurance.
• A 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.

Pay

The starting salary range posted for this position is $210,600.00 to $305,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

This position is a hybrid role, requiring the employee to work both onsite at our San Jose, CA office and remotely. Candidates should be comfortable with a flexible work arrangement that balances in-office collaboration and remote work. Specific onsite days and remote days will be coordinated with the team and manager.