Senior Manager, Distribution Operations

About the Role

The Senior Manager, Distribution Operations manages all aspects and activities associated with the largest distribution center in the Brother distribution network. This role is the primary owner of the relationship with our local Third-Party Logistics (3PL) provider's management team, ensuring a safe work environment while meeting efficiency, safety, quality, cost, and productivity goals. The position fosters collaboration among departments like Corporate Finance, Information Technology (IT), and Transportation to drive supply chain excellence.

Responsibilities

• Distribution Management:
  • Lead, support, and drive results through the Third-Party Logistics (3PL) provider.
  • Manage daily meetings with 3PL distribution partners.
  • Oversee inbound and outbound processes at the distribution center.
  • Ensure exceptional outcomes and Key Performance Indicators (KPIs) for continuous improvement.
  • Manage order fulfillment and shipping to meet customer service objectives.
  • Allocate resources to meet service level agreements and customer service goals.
• Inventory Operations:
  • Ensure accuracy of the warehouse management system and SAP system.
  • Monitor and resolve inventory discrepancies.
  • Optimize product storage and identify scrap or transfer opportunities.
  • Review receiving activities and report discrepancies.
  • Monitor and resolve issues with shipments to end customers.
• Strategic Direction:
  • Create and recommend strategic plans for performance improvement and cost reduction.
  • Implement production, productivity, quality, and customer-service standards.
  • Conduct performance audits of the 3PL and address performance issues.
  • Communicate with leadership on operations and critical issues.
• Distribution Operations Systems:
  • Determine product handling and storage requirements.
  • Develop, implement, and evaluate policies and procedures as per SOP and 3PL contract.

Qualifications

• Education: Bachelor's Degree (or equivalent experience) in Supply Chain Management, Business, or Engineering.
• Experience: Minimum 10 years managing operations in a fast-paced distribution center and leading large multi-million dollar projects.
• Software/Technical Skills:
  • Warehouse Management Systems (WMS)
  • SAP Order Management experience
• Other Skills:
  • Working knowledge of Truckload, Less than Truckload (LTL), and Parcel transit processes.
  • Project management and large project oversight experience.
  • Ability to work with people at all levels of the organization.
  • Excellent verbal and written communication skills.

Additional Details

This is an onsite role, requiring 5 days a week at the stated job location.

Pay

The targeted base salary range for this position is $115,000.00 - $130,000.00 per year. Base salary is determined by education, experience, skills, and market factors.

Benefits

• Comprehensive health, vision, and dental insurance from day one.
• 401(k) retirement plan with up to 100% match on the first 4% of contributions, vesting immediately.
• Educational assistance program covering up to 100% of tuition and related expenses for qualifying programs.
• 20% bonus opportunity at 100% target, with potential for above 100% based on company performance.

About Brother

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions, with a 115-year legacy. Brother International Corporation (BIC), established in 1954, operates as a wholly owned subsidiary of Brother Industries Limited (BIL) in over 30 countries. Brother USA is recognized as a best place to work, emphasizing inclusivity, collaboration, and work-life balance through policies like hybrid schedules, casual dress codes, and flexible Fridays.