Senior Manager, Discovery Operations

About the role

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more. We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. EvenUp’s Discovery Operations is a fully managed, AI-powered discovery service for personal injury litigation firms. Firms hand us their written discovery from interrogatories, requests for production, requests for admission, objections, medical chronologies, to case‑analysis reporting, and we return a firm‑ready, expert‑reviewed work product on a guaranteed turnaround. Discovery combines EvenUp's AI infrastructure with an in‑house team of legal and operational experts to take an entire, high‑friction workflow off a firm's plate. Learn more at www.evenuplaw.com.

Responsibilities

• Own the legal quality bar: serve as the in‑house expert on discovery practice across PI jurisdictions (interrogatories, RFPs, RFAs, objections, meet‑and‑confer standards, motions to compel).
• Define and maintain quality standards, templates, and playbooks; personally review or spot‑check output on complex or high‑risk cases.
• Partner with Product, Engineering, and Data Science to translate discovery expertise into the systems that power the AI‑assisted workflow.
• Stay current on statutory and common‑law changes affecting discovery nationwide and update team guidance and client‑facing SLAs accordingly.
• Act as an escalation point for legally sensitive judgment calls (jurisdiction‑specific objection strategy, privilege issues, edge cases not covered by the playbook).
• Build and run the operation: design the end‑to‑end delivery workflow (intake, drafting, QA/review, client sign‑off, service against turnaround guarantees e.g., 20–25 day discovery cycles).
• Build the staffing model for the delivery team (manage attorneys, paralegals, reviewers, or establish team leads/pods).
• Own metrics that matter: turnaround time, quality/error rate, client satisfaction, throughput per FTE; report these to leadership.
• Identify and implement process improvements as volume scales, including where automation should take on more work and where human review should stay in the loop.
• Hire, coach, and develop the team; set a bar for both legal rigor and operational discipline.
• Be the primary point of contact between the Discovery team and firm leadership/clients when escalations, edge cases, or account‑level issues arise.

Requirements

• J.D. and active bar license in good standing in at least one U.S. state.
• 7+ years of personal injury litigation experience, with substantial hands‑on discovery work (drafting and defending written discovery, objections, motion practice around discovery disputes).
• Prior experience managing people and/or leading a team or function (direct manager, practice group lead, or operations lead in a legal or legal‑services setting).
• Comfort operating with metrics and SLAs; think in terms of turnaround time, quality rate, and throughput.
• Working fluency with legal tech/AI‑assisted drafting tools, and a clear point of view on where AI output needs human judgment layered on top.
• Ability to translate legal nuance into clear, buildable guidance for non‑lawyers (engineers, product managers, ops staff).
• Genuine comfort with ambiguity; this is a new function inside a fast‑growing company and the playbook is only partly written.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short‑term and long‑term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.