Senior Manager, Operations

About the role

Responsible for managing the day to day operations of a defined area within a Section of The Emory Clinic. Plans and coordinates the activities of staff within the section to meet operational standards of the organization. Manages section resources in line with budget. Ensures compliance with policies, procedures and regulatory guidelines. Handles operational issues as they arise and works with Section leadership to resolve problems as needed. Accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions. Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow. Supports the achievement of Section performance targets and financial goals.

Responsibilities

• Plans and coordinates the activities of staff within the section to meet operational standards of the organization.
• Manages section resources in line with budget.
• Ensures compliance with policies, procedures and regulatory guidelines.
• Handles operational issues as they arise and works with Section leadership to resolve problems as needed.
• Evaluates the daily operations to ensure the Section is providing quality patient care and maximizing patient flow.
• Sustains and contributes to the growth of assigned Section.
• Manages day to day clinic operations for assigned Section, including medical records, scheduling, and registration functions.
• Implements, monitors and helps develop policies and procedures to ensure compliance with regulations applicable to management the section.
• Supervises staff and manages employee performance.
• Provides on-going performance feedback, addresses problems and takes corrective or disciplinary action as needed, orients and trains employees, verifies and documents competency and identifies and suggests ways to develop skills.
• Maintains and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Analyzes and acts on reports generated by the business office and makes changes in management practice as necessary.
• Maintains and enforces safety policies and procedures, OSHA regulations, and employee health surveillance program.
• Collaborates with Quality Management to facilitate development, implementation, and monitoring of continuous quality improvement initiatives.
• Develops marketing plans, satisfaction surveys and staffing plans.
• Oversees Satellite location staffing; reconciles charge slips including the return of charge slips from satellites.
• Evaluates daily operations to ensure the Section is providing quality patient care.
• Communicates with patients, their families and/or physician as requested or needed.
• Implements initiatives to improve patient satisfaction.
• Collaborates with administrative, business, and clinical staff to improve the system by which physicians' orders for patient therapies, treatments, procedures, and referrals to specialists are appropriately implemented and documented.
• Collaborates with Physician and nursing staff to develop and implement a telephone triage system to ensure appropriate patient contact and treatment and consistency of practice.
• Aids in liaison capacity with physicians, nurses and other personnel in accomplishing proper and efficient performance of patient evaluation and diagnosis.
• Works with manager to formulate plan for professional development.
• Attends educational in-services as appropriate.
• Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.
• Accountable for collecting, organizing and analyzing data in addition to generating and providing accurate and complete reports for management and/or regulatory agencies.
• Develops and prepares operational and statistical reports for management and regulatory agencies.
• Collaborates with appropriate staff to assess information system needs and to facilitate the development of an electronic medical record.
• Institutes clinical staff training in use of available information systems.
• Integrates TEC and EHC information system projects to facilitate the provision of patient care, efficient use of clinical resources, and compliance with managed care contractual obligations.
• Tracks operational metrics to support fact-based decision making and Process Improvement activities.
• Schedules and attend meetings as needed.

Requirements

• Bachelor's degree in business administration, finance, healthcare administration or related field required.
• Masters degree preferred.
• 3 years healthcare related experience required, preferably in an ambulatory setting.
• Minimum requirement of 2 years supervisory/manager experience.

Qualifications

• Minimum requirement of 2 years supervisory/manager experience.
• Minimum requirement of 3 years healthcare related experience.
• Equivalent combination of relevant education and/or experience may be considered.

Skills

• Ability to manage day-to-day operations.
• Ability to ensure compliance with policies, procedures and regulatory guidelines.
• Ability to handle operational issues and resolve problems.
• Ability to evaluate daily operations and ensure quality patient care.
• Ability to sustain and contribute to the growth of assigned Section.
• Ability to manage day-to-day clinic operations.
• Ability to implement, monitor and develop policies and procedures.
• Ability to supervise staff and manage employee performance.
• Ability to provide performance feedback, address problems, and take corrective or disciplinary action.
• Ability to enforce safety policies and procedures.
• Ability to analyze and act on reports generated by the business office.
• Ability to develop marketing plans, satisfaction surveys and staffing plans.
• Ability to oversee Satellite location staffing and reconcile charge slips.
• Ability to evaluate daily operations and ensure quality patient care.
• Ability to communicate with patients, their families and/or physician.
• Ability to implement initiatives to improve patient satisfaction.
• Ability to collaborate with administrative, business, and clinical staff.
• Ability to develop and implement a telephone triage system.
• Ability to aid in liaison capacity with physicians, nurses and other personnel.
• Ability to work with manager to formulate plan for professional development.
• Ability to attend educational in-services.
• Ability to participate in professional activities and organizations.
• Ability to collect, organize and analyze data.
• Ability to develop and prepare operational and statistical reports.
• Ability to collaborate with appropriate staff to assess information system needs.
• Ability to institute clinical staff training in use of available information systems.
• Ability to integrate TEC and EHC information system projects.
• Ability to track operational metrics.
• Ability to schedule and attend meetings.

Benefits

Comprehensive health benefits that start day 1. Student Loan Repayment Assistance & Reimbursement Programs. Family-focused benefits. Wellness incentives. Ongoing mentorship, development, leadership programs...

Pay

N/A

Schedule

N/A