Senior Manager - Digital Product Management

About the Role

We are seeking a customer-focused and execution-oriented Manager, Digital Travel & Lifestyle Experiences to help shape and deliver exceptional digital experiences across our premium travel ecosystem. This leader will drive customer-centric product initiatives and partner closely with business, technology, design, analytics, and operations teams to bring innovative customer experiences to market. This role is ideal for a digital product and experience leader who combines strategic thinking with strong execution skills and has experience delivering customer-facing digital products, driving cross-functional initiatives, and creating measurable business impact through customer-focused innovation.

Key Responsibilities

• Drive digital customer experience strategy and execution informed by customer insights, market trends, and business priorities.
• Manage and deliver product roadmaps that balance customer needs, business objectives, and technology investments.
• Lead cross-functional initiatives from concept through execution with clear outcomes and accountability.
• Use customer feedback, analytics, and experimentation to guide product decisions and prioritization.
• Partner with UX and design teams to create seamless, intuitive digital experiences.
• Collaborate across Product, Engineering, UX, Marketing, Analytics, and Operations to align priorities and drive results.
• Effectively communicate progress, risks, and outcomes to stakeholders and leadership.
• Monitor and optimize the performance, reliability, and scalability of customer-facing digital experiences.
• Leverage data and KPIs to identify opportunities for continuous improvement.

Qualifications

• 5+ years of experience in digital product management, customer experience, or digital platform roles within consumer-facing organizations.
• Proven experience managing and delivering customer-facing digital products and experiences.
• Demonstrated ability to lead cross-functional initiatives and drive measurable business outcomes.
• Strong understanding of digital product development, customer experience design, personalization, experimentation, and engagement strategies.
• Experience creating differentiated digital experiences in industries such as travel, hospitality, financial services, e-commerce, retail, or other customer-centric businesses.
• Ability to navigate ambiguity, prioritize competing demands, and execute effectively in a fast-paced environment.
• Strong communication, collaboration, and stakeholder management skills, with experience working across organizations.
• Analytical mindset with experience leveraging customer insights, experimentation, and performance metrics to inform decision-making.

Preferred Experience

• Experience in travel, hospitality, financial services, e-commerce, marketplace, or other digitally sophisticated consumer industries.
• Experience managing customer-facing digital products or platforms at scale.
• Familiarity with Agile product development methodologies and modern digital technology ecosystems.
• Experience using data, experimentation, and customer research to optimize digital experiences and drive business results.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

This response is AI-generated, for reference only.