Senior Manager- Digital Product

The Senior Manager, Accessibility plays a critical role in advancing our mission to connect people to the care they need, put medicine and wellness within reach, and drive greater affordability, simplicity, and convenience in everything we do. As accessibility becomes an enterprise priority across Product, Design, and Engineering, this position aligns cross-functional teams around accessibility expectations, embeds inclusive practices throughout the product lifecycle, and serves as a key escalation partner for quality, compliance, and execution concerns.

Responsibilities

• Champion accessible experiences as a shared accountability and a core component of product quality, customer trust, and operational excellence
• Influence cross-functional partners and senior leaders to be accountable for delivering accessible experiences
• Partner with product, design, and development teams to integrate accessibility into the product development lifecycle
• Partner with design, product, and technology leaders to align roadmap priorities, OKRs, and delivery commitments related to accessibility
• Define metrics, solution-level SLAs, and reporting mechanisms to communicate accessibility defect trends, barriers, progress, and opportunities
• Oversee accessibility defect remediation plans by clarifying ownership, target dates, dependencies, acceptance criteria, and closure expectations for defects
• Lead audits and internal reviews, ensuring findings are prioritized, tracked, resolved, and used to strengthen prevention practices
• Coach and enable teams with practical guidance, training, resources, and role-specific expectations that build sustainable capability
• Prepare executive-level updates that summarize accessibility defect progress, execution concerns, decisions needed, customer and member impact, and recommendations

Requirements

• 7+ years of experience in accessible product implementation, digital quality, product development, engineering, UX, QA, or related fields
• Proven ability to lead cross-functional initiatives in a complex, matrixed environment
• Demonstrated success influencing senior stakeholders across Product, Design, Engineering, and leadership teams
• Advanced knowledge of WCAG, inclusive design, and accessibility testing approaches
• Track record of integrating inclusive practices into product, design, engineering, and QA workflows
• Skilled in guiding escalations related to accessibility, quality, compliance, or execution concerns
• Effective communication, facilitation, stakeholder engagement, and collaboration skills
• Proven ability to define metrics, monitor progress, and communicate barriers and recommendations to leadership

Qualifications

• Bachelor’s degree in computer science, Human-Computer Interaction, Information Systems, or a related field, or equivalent professional background

Preferred Qualifications

• Background in healthcare or other regulated industries
• Experience partnering with third-party auditors, vendors, or inclusive design consultants
• Familiarity with accessibility tooling, automated testing, and defect management workflows
• Background in developing governance models, playbooks, or enablement programs that scale adoption
• Proven ability to oversee, coach, and train teams to build capability, strengthen performance, and enable consistent execution results

Pay

The typical pay range for this role is $118,450.00 - $284,280.00. This pay range represents the base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs and other resources