Senior Manager, Customer Supply Chain & Sales

About the Role

Shape the future of customer supply chain at the world's largest dairy company. This highly visible role serves as the primary liaison between Lactalis US Yogurt and key customers, building executive-level partnerships, driving service excellence, and leading critical improvement initiatives. Influence customer strategy, drive transformational supply chain initiatives, and help define how a growing business engages with its most important customers.

Responsibilities

• Serve as the strategic supply chain partner for key customer accounts.
• Influence customer and internal supply chain strategies.
• Lead critical integration, network optimization, and efficiency initiatives.
• Build and strengthen senior-level customer relationships.
• Drive measurable improvements in service, cost, and operational performance.
• Lead and develop a high-performing customer supply chain team.
• Help define the future state of customer supply chain capabilities across the yogurt business.

Lead Customer Supply Chain Excellence

• Build trusted relationships with senior supply chain leaders at key customer accounts.
• Serve as the primary escalation and strategic partnership point for customer supply chain matters.
• Lead Joint Business Planning discussions and ongoing customer collaboration efforts.
• Develop and deliver customer scorecards, performance reviews, and strategic insights.
• Drive improvements in service, OTIF performance, cost-to-serve, customer pickup programs, and supply chain efficiency.

Influence Strategy & Transformation

• Act as the voice of the customer across the Lactalis supply chain organization.
• Lead customer-facing aspects of network optimization and consolidation initiatives.
• Identify opportunities for operational improvements, policy enhancements, and customer-focused programs.
• Partner closely with Commercial, Customer Service, Logistics, Planning, Manufacturing, and Distribution teams.
• Help shape future customer supply chain capabilities and strategic priorities.

Lead & Develop Talent

• Coach, mentor, and develop a customer supply chain team focused on operational excellence and customer satisfaction.
• Foster a culture of accountability, continuous improvement, collaboration, and innovation.
• Build capabilities that support both customer and business growth objectives.

What Success Looks Like

• Strengthen strategic customer relationships.
• Improve service and operational performance metrics.
• Influence customer behaviors that drive mutual efficiencies.
• Deliver measurable cost savings and process improvements.
• Successfully lead customer-facing aspects of supply chain transformation initiatives.
• Build a high-performing team focused on continuous improvement and customer satisfaction.

Requirements

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Logistics, or a related field.
• Experience leading customer-facing supply chain, logistics, customer service, or operations functions.
• Experience partnering directly with major customers in a consumer products, food, beverage, manufacturing, or retail environment.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Demonstrated experience leading cross-functional initiatives and driving measurable business results.
• Proven leadership experience developing teams and influencing stakeholders at multiple organizational levels.

Preferred Qualifications

• Consumer Packaged Goods (CPG) experience.
• Food and beverage industry experience.
• Experience with network optimization, supply chain transformation, or large-scale operational improvement initiatives.
• Knowledge of OTIF, customer scorecards, transportation, warehousing, and customer supply chain best practices.

Benefits

Lactalis offers a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options, including:

• Significant support for insurance costs.
• Generous contributions to retirement plans.
• Paid Time Off from day one.
• Professional growth opportunities, including training, development, and Education Reimbursement.