Senior Manager, Supply Chain & Customer Operations

About the role

ZT Systems, a Sanmina Company, seeks a Supply Chain & NPI Planning Specialist to lead end-to-end supply chain planning and customer operations for hyperscale customers. The ideal candidate will have a bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or a related field, with 8+ years of experience in supply chain planning, customer operations, or operations management.

Responsibilities

• Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.
• Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.
• Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.
• Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.
• Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
• Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.
• Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.
• Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.
• Cook up operational execution for customer launches, datacenter deployments, and engineering changes.
• Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.
• Drive customer business reviews and cross-functional governance across internal and external partners.
• Lead and develop a high-performing supply chain and customer operations team.
• Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.
• Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.
• Champion operational excellence, process standardization, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or related field.
• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
• Experience supporting NPI programs, high-volume operations, and hyperscale customers.
• Strong analytical, forecasting, inventory management, and operational planning capabilities.
• Proven ability to manage complexity and collaborate across global cross-functional teams.

Preferred

• Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
• Knowledge of ERP/MRP systems such as SAP.
• APICS/CPIM/CSCP certification preferred.
• Advanced proficiency in Excel, Tableau, Power BI, or SQL.

Benefits

At ZT Systems, a Sanmina Company, we offer:

• A competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs
• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance
• Paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs
• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

Equal Opportunity Employer

ZT Systems is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.