Senior Manager, Consumer Experience

About the role

Church & Dwight is seeking a Senior Manager, Consumer Experience to join our team. The role serves as a strategic leader and senior voice of the consumer, responsible for translating consumer, sensory, and product learning into actionable business recommendations that improve product performance, strengthen innovation pipelines, and support growth objectives.

The Senior Manager, Consumer Experience will lead the design, execution, interpretation, and communication of consumer and product research programs across multiple categories. The role partners closely with R&D, Marketing, Innovation, and external research partners to ensure consumer learning is integrated throughout product development and commercialization. In addition to delivering business-critical insights, this position provides leadership and development for Consumer Experience team members, advances research capabilities through methodology innovation, and drives continuous improvement in research quality, effectiveness, and organizational impact. This role includes direct management responsibility for Consumer Experience professionals and researchers.

Responsibilities

• Lead consumer and product research strategies across assigned categories to support innovation, product development, claims development, and business decision-making.
• Collaborate with R&D, Innovation, Marketing, and other stakeholders to define learning objectives, business questions, success criteria, and research plans.
• Develop and execute qualitative, quantitative, sensory, and agile research programs that provide actionable recommendations and drive consumer-centered decision-making.
• Translate complex consumer, sensory, and product data into clear business implications, recommendations, and strategic actions for technical and non-technical audiences.
• Identify emerging consumer needs, usage behaviors, market opportunities, and innovation spaces that support business growth and product differentiation.
• Serve as a trusted advisor and subject matter expert on consumer