Senior Manager, Community Engagement

Fidelity Investments · Durham, NC · 1 mo ago

On-siteOTHRFull-time

About the role

Are you highly collaborative, enjoy building community, have experience in delivering engaging content and programming and can demonstrate the value of a peer‑to‑peer community? This Senior Manager will be part of the Community and Engagement Center of Excellence, responsible for planning, execution, and success of key community initiatives that deepen member engagement, strengthen community health, and deliver data and insights that inform continuous innovation and improvement of member and client programs and content.

Note: Fidelity will not provide immigration sponsorship for this position.

Responsibilities

Oversee planning of programming across Fidelity Institutional client segments and communities to ensure a consistent approach to integrate peer‑to‑peer opportunities in all client events.
Lead the development and execution of community engagement strategies that increase member participation, drive peer‑to‑peer engagement, and create value for members.
Develop and manage high‑impact community programs/events, research initiatives, member cohorts, and member committees to keep the community engaged and informed.
Monitor and analyze community engagement metrics and KPIs to assess performance and identify opportunities for growth.
Oversee ongoing community platform health, including content management, discussion moderation, and turning member conversations into useful business insights.
Contribute to quarterly scorecards and reporting to deliver executive‑level insights that demonstrate community impact and outcomes.
Build frameworks for measuring program effectiveness, engagement trends, and member outcomes.
Establish and maintain community governance processes, operating procedures, and best practices that support scalable community operations.
Monitor industry trends and emerging community management practices to drive innovation.

Requirements

8+ years of experience in community management, program management, member engagement, customer/community experience, association management, or related fields.
Bachelor’s degree in a relevant field of study.
Proven ability to lead cross‑functional initiatives and influence outcomes across multiple stakeholders.

Skills

Program development, content development, event planning, content coordination, and marketing.
Strong collaboration and ability to work with partners throughout all stages of the event planning process.
Customer‑first mindset focused on solving customer needs throughout the event lifecycle.
Salesforce and/or Salesforce Marketing Cloud experience (a plus).
Experience managing a community platform (a plus).
Motivated, organized, and able to support multiple projects simultaneously.

The Team

This dynamic and collaborative event marketing team is part of Fidelity Institutional and Asset Management marketing organization, supporting institutional investors and financial intermediaries (banks, broker‑dealers, registered investment advisors). The team is passionate about raising the voice of Fidelity in the marketplace by driving an event marketing strategy aligned to business goals and objectives. They develop event experiences that provoke conversation, drive action, and help clients succeed and grow, partnering with various groups across Fidelity to deliver the best to customers.

Work Model

Fidelity is transitioning to a full‑time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.