Senior Manager, Community Engagement
YPO · United States · 1 wk ago
RemoteRemoteCustomer ServiceFull-time
What We're Prioritizing
- Strong people leadership, coaching, and talent development experience
- The ability to create accountability while fostering growth
- Data-driven decision-making and strategic thinking
- Strong stakeholder management and relationship-building skills
- Experience engaging executive-level, member, or community-based audiences
What You'll Own
- Lead, coach, and develop a global team of 8+ Network Engagement Managers, fostering a culture of collaboration, accountability, and continuous growth
- Drive engagement strategies that strengthen member participation and deepen connections across YPO Networks
- Partner with Network Directors, Council leaders, Marketing & Communications, Learning, Forum, Global Events, and Data & Insights teams to enhance the member experience
- Serve as a key advisor and escalation point for network engagement best practices, policies, and operational excellence
- Champion innovative approaches to community-building, member activation, and cross-network collaboration
- Develop scalable processes, tools, and resources that support engagement efforts across the Networks ecosystem
- Lead strategic initiatives that align with departmental and organizational priorities while continuously improving operational effectiveness
- Elevate storytelling and communications efforts that showcase the value and impact of YPO Networks
What You Bring
- 3+ years of people leadership experience with a track record of developing high-performing teams
- Strong coaching, talent development, and performance management experience
- Exceptional communication, relationship-building, and stakeholder management skills
- Strong analytical mindset with the ability to synthesize data, identify trends, and recommend actionable next steps
- Strong operational mindset with the ability to balance strategy, execution, and continuous improvement
- Proficiency with tools such as Salesforce, Smartsheet, Microsoft Office Suite, Canva, Publicate, or similar platforms
- Travel: 10–15% (domestic & international)
- Flexible hours to support global teams