Senior Manager, Clinical Services
About the Role
EveryMind is hiring a Senior Manager to join our Clinical Services team. This role is responsible for providing clinical leadership, supervision, and consultation to staff and organizational leaders to support high-quality, ethical, and person-centered behavioral health services across EveryMind's continuum of care for diverse populations and age groups served by EveryMind's programs. Foster staff development, strengthen supervisory capacity, and promote effective team performance through coaching, mentorship, and professional development. Serve as a clinical resource for managers and supervisors navigating complex client, staff, and service delivery situations, escalating significant clinical concerns as appropriate. Support the implementation of program policies, procedures, and clinical best practices to promote consistent and effective service delivery.
Why You'll Love Working at EveryMind
At EveryMind, we're not just a workplace, we're a mission-driven community committed to mental wellness for all. Here's what you can expect when you join us:
- A Recognized Top Workplace in Montgomery County (Bethesda Magazine)
- Over 65 Years of service as a leading mental health nonprofit
- 210+ Team Members across 27 locations
- Culture of Trust, Integrity, and Innovation
Benefits
- Medical, Dental, and Vision Insurance Options
- Employer-Paid Life & Long-Term Disability Insurance
- 401(k) Matching Program
- 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!)
- Continuing Education Units (CEUs)
- Monthly Group Consultation
- Weekly Clinical Supervision
- Pay Increases for Licensure Advancements
- Employee Assistance Program
- Referral Bonus Program
- Employee Discount Program
- Sensible Caseload Management
- Professional Development & Growth Opportunities
Responsibilities
- Provide direct supervision, coaching, and performance management to staff and contractors as assigned, including regular supervision meetings, goal setting, feedback, and professional development planning.
- Collaborate with clinical and program leadership to identify staff support needs, service delivery challenges, and opportunities for continuous improvement.
- Partner with the clinical team on the development of policies, procedures, and clinical protocols to ensure consistency across programs.
- Support the implementation and consistent application of program policies, procedures, clinical protocols, and organizational standards across teams.
- Develop the leadership, supervisory, and clinical management skills of staff through mentorship, consultation, and ongoing coaching.
- Empower Clinical Supervisors to serve as the primary source of clinical consultation and frontline staff support, providing guidance and escalation support as needed.
- Serve as a clinical consultant and resource to staff on complex or high-risk situations involving clients, staff, or service delivery across the organization's service lines and populations — including behavioral health concerns, crisis-related matters, and other sensitive issues — ensuring responses align with clinical best practices and organizational standards.
- Partner with the clinical team and leadership on complex clinical, ethical, and operational challenges that are high-risk or organization-wide in scope.
- Support the professional growth and development of staff through training, mentorship, onboarding, and the promotion of evidence-based clinical practices.
- Support compliance with ethical standards, licensing requirements, contract obligations, and applicable local, state, and federal regulations; ensure staff maintain accurate, timely, and compliant clinical documentation and records.
- Maintain familiarity with organizational data systems, documentation processes, and reporting requirements to support service delivery and compliance efforts.
- Maintain a limited caseload providing direct clinical supervision and clinical group consultation — as needed to support program operations and coverage.
- Remain current on evidence-based practices, crisis intervention, suicide prevention, and other relevant behavioral health trends.
- Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong Personal Resilience and Mental Health: Given the high-stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well-equipped to provide effective support and maintain the professional standards required for client care.
Education
- Master's degree in a mental health–related field from an accredited institution required.
- Advanced clinical licensure in social work, counseling, or a related field in the state of Maryland (LCSW, LCSW-C, LCPC, LCMFT) required.
- Board approved clinical supervisor status through a Maryland licensing authority required.
Experience
- Minimum three years of experience providing behavioral health services across clinical settings, including experience supporting individuals in crisis situations.
- At least three years of experience clinically supervising clinical staff required.
- Experience implementing evidence-based practices and supporting quality improvement efforts required.
- Experience in a hotline or crisis center setting and/or supporting individuals with substance use concerns preferred.
Skills
- Knowledge of best practices in mental health, suicide prevention, and crisis intervention.
- Strong written and verbal communication skills.
- Effective training, presentation, and public speaking skills.
- Strong project management abilities.
- Ability to identify clinical gaps and design and implement practical solutions.
- Demonstrated initiative and a proactive, solutions-oriented approach, with the ability to develop and implement innovative solutions to strengthen services, protocols, and systems.
- Bilingual in Spanish preferred, not required.
Abilities
- Ability to provide and train on effective crisis response and de-escalation.
- Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including clients and family members or caretakers, interns, volunteers, staff, CEO, board members, and community partners.
- Ability to express ideas with clarity, confidence, and sensitivity.
- Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.
Physical and Emotional Demands
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear.
- The employee must be able to lift and/or move up to 35 pounds frequently.
- The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.
- Due to the nature of the content that is handled in the program, anyone who has a history of trauma or suicidality could be at risk of being triggered or re-traumatized. This is especially true for people who have experienced these issues within the past 12 months and therefore we may not recommend this work if their experience is so recent.
Clearance Requirements
- The employee must pass a criminal background check.
- Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check.
- All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to always perform all required duties.
Working Conditions
The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must be available to perform the duties of the job during core business hours (between 9 – 5pm, Monday – Friday), with some flexibility to be available during evening and/or weekend hours.
- Employees will work mostly onsite but may work some hours remotely with the approval of the supervisor.
- The employee is also required to travel to different locations. Therefore, the employee must have access to reliable transportation.
Supervision
- To be exercised: Provide supervision to clinical supervisors and frontline staff as assigned. Provide clinical consultation and guidance to other staff. Occasional supervision of interns and volunteers.
- To be received: Reports to Director, Clinical Services.