Senior Clinical Services Manager

About the role

The primary purpose of the Clinical Services Manager (MCS) role is to support clinics by ensuring safety readiness through immediate response to adverse events and regulatory surveys; upskilling clinic teams via targeted coaching on clinical competencies; and providing expert oversight for clinical outcomes by addressing performance outliers.

Responsibilities

• Safety Response & Readiness: Support clinics through immediate response to adverse events and CMS surveys, completing safety snapshots (internal audits), and coaching teams on quality improvement plans and governance processes.
• Provide onsite support for CMS surveys and other regulatory inspections, ensuring compliance with all relevant standards.
• Coaching & Upskilling Clinic Teammates: Conduct deep dive coaching and upskilling sessions with clinic team members, focusing on clinical drivers such as hospitalizations and patient safety concerns.
• Attend and actively participate in meetings, providing coaching to struggling teams and visiting facilities in person as needed.
• Complete action plans with team members, focusing on clinical drivers and patient safety concerns.
• Clinical Outlier Support: Collaborate with leadership to align on priority clinics not meeting goals and work with teams to remove barriers to performance improvement through root cause analysis and coaching.
• Provide clinical outlier support by focusing on hospitalizations and quality and leveraging support from various clinical roles.
• Perform Other Duties As Assigned.

Requirements

• Required Education: To commensurate with RN license
• Minimum 2 years (3 yrs. Preferred) Nephrology Experience
• Experience leading clinical function or managing nurses
• Experience in teaching adult learning with demonstrated ability to communicate technical/medical information in lay terms
• Intermediate computer skills in Word, Excel, and PowerPoint with ability to create presentations and use the internet effectively
• Preferred: Bachelor’s degree in associated field
• Experience in CQI methodology and techniques
• Basic understanding of state and federal regulations and requirements
• Certificates, Licenses, and Registrations: Current license as RN, Current driver’s license, reliable transportation, and vehicle insurance in the state of residence. Preferred: Current CPR certification, CNN or CSN, Bonet Certification within 2 years of employment
• Travel And Time Requirements: Regional travel up to 75% of the time, Availability for evening and weekend work as needed, On-site presence in facilities 3-4 days/week

Qualifications

• Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
• ADA/Reasonable Accommodations: DaVita provides reasonable accommodations to enable otherwise qualified individuals with disabilities to perform the essential Physical and/or Mental functions of a position.

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.