Senior Clinical Manager

About the role

Job Summary: The Senior Clinical Manager is a senior-level BCBA leader responsible for overseeing Clinical Managers and their teams within an assigned region. This role serves as a key partner to Behavioral Health leadership, ensuring high-quality clinical services, operational excellence, staff development, compliance, and achievement of regional performance goals. This is a hybrid position, with candidates expected to attend in-person meetings and leadership activities in Burlingame in addition to occasional regional travel as needed.

Responsibilities

• Leads and provides direct supervision and mentorship to Clinical Managers and their teams to ensure effective service delivery, balancing clinical and administrative priorities, staff development, and achievement of quality and performance metrics in alignment with our Family of Companies (FoC) Values: Bold, Community Centered, Equity-Informed, Wellbeing-Driven.
• Oversees day-to-day operations within the assigned region, including caseload management, regional JIRA projects, clinical quality, and program oversight.
• Supports the Director in executing the Behavioral Health Annual Plan by providing regional updates, data, and recommendations to guide strategic planning, performance management, and continuous improvement.
• Collaborates with the Senior Training & Quality Manager to ensure consistent onboarding, training, and access to professional development resources for Clinical Managers and staff.
• Collaborates with the Senior Clinical Operations Manager to ensure operational systems and workflows support regional productivity and client satisfaction.
• Partners with shared services to support performance management, staffing, and scheduling needs.
• Provides direct client care or clinical coverage on a limited basis, as needed.
• Reviews and approves treatment plans, behavior intervention plans, and assessments to ensure clinical accuracy and alignment with funder and regulatory standards.
• Conducts clinical audits (session note audits, competency checklists) for staff at or below the Clinical Manager level.
• Supports Clinical Managers to monitor client progress, address challenges with implementation, and ensure parent/caregiver engagement.
• Provides consultation and oversight on complex cases requiring higher-level clinical or operational input.
• Ensures compliance with all organizational, funder, and regulatory requirements, including documentation, supervision, and ethical standards.
• Collaborates with the Director and other Senior Managers to identify regional clinical trends, risk issues, and opportunities for program enhancement.
• Monitors and supports regional metrics related to productivity, client satisfaction, report timeliness, and clinical outcomes.
• Supports Clinical Managers to create and execute action plans to meet targets and address performance gaps with their direct reports.
• Ensures RBT and BCBA supervision requirements are met in accordance with funder and BACB standards.
• Coach and develop Clinical Managers to strengthen leadership, operational, and clinical competencies.
• Partners with the Director to monitor regional budget and staffing targets, ensuring resources align with service delivery needs and organizational performance goals.
• Participates in leadership meetings, training, and organizational planning efforts to inform and align regional operations.
• Maintains BCBA certification and required continuing education.
• Participates in special projects and meetings as assigned by the Director.

Requirements

• Master's degree or higher in ABA, Psychology, Special Education, Early Childhood Development, or a related field.
• BCBA in good standing with a minimum of 4 years of certification.
• 3-5+ years of experience supervising ABA programs.
• Experience leading and developing clinical teams.
• Strong knowledge of ABA best practices, compliance requirements, and BACB standards.
• Physical requirements: Sit for extended periods up to 6-8 hours a day; frequent speaking and listening (25-75%); visual and auditory ability; utilize computer and cell phone; frequent proofreading; must communicate effectively in primary language; frequent driving to office locations and client homes; frequent exposure to disability disorders; occasional emergency situation response