Senior Manager, Clinic Operations

Key Duties & Responsibilities

• Lead, mentor, and develop clinical office teams to promote high performance, engagement, and accountability.
• Partners with executive leadership and physicians to align clinical operations with organizational goals and patient care standards.
• Evaluate and enhance clinical workflows, staffing models, and patient throughput across all sites.
• Drive implementation of quality improvement initiatives, patient safety programs, and clinical efficiency projects.
• Oversee daily clinical office operations, including scheduling, staffing, coverage, and time approvals.
• Standardize clinical policies, procedures, and training across locations to ensure consistency and compliance.
• Monitor key performance indicators (KPIs) such as patient flow, staffing ratios, and quality metrics.
• Collaborate with HR and administrators on hiring, onboarding, and performance evaluation of clinical staff.
• Serve as liaison between clinical office staff and physician leadership to ensure open communication and timely problem resolution.
• Ensure adherence to all regulatory, safety, and infection control standards.
• Oversee implementation of quality assurance programs, incident reporting, and corrective action plans.
• Maintain current knowledge of state and federal healthcare regulations affecting clinical operations.
• Lead development and delivery of clinical training and continuing education programs.
• Evaluate staff competencies and provide coaching to improve clinical and leadership skills.
• Promote professional growth opportunities for clinical team members.
• Participate in organizational planning, budgeting, and technology adoption (EHR enhancements, digital workflows, etc.).
• Travel regularly among practice locations.

Qualifications

• Bachelor’s degree required (in Nursing, Healthcare Administration, or related field preferred).
• Minimum 7–10 years of progressive clinical leadership experience in a multi-site healthcare setting.
• Proven ability to lead teams through change, build collaboration, and manage performance.
• Strong understanding of healthcare operations, compliance, and quality improvement practices.
• Excellent interpersonal, communication, and organizational skills.