Senior Manager, Claims

Job Responsibilities

• Oversee and supervise a team of claims specialists at varying levels, including monitoring the team's workload, effectiveness, and quality
• Provide guidance on resolution of high exposure claims, coverage issues, reserve timing, and assignments of outside counsel and experts
• Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
• Cookordination and communication with other managers and stakeholders to align the team's operations with other teams within the Claims department
• Review and approve correspondence, including coverage position letters and Large Loss Reports, as well as reserves and settlements in excess of the authority of the claims handling specialist
• Make recommendations concerning reserve changes to senior Claims management and participate in review and discussion of large loss activity with internal stakeholders, including Underwriters and Actuaries
• Foster and encourage strong relationships with internal stakeholders, trading partners, and clients, and respond to inquiries timely
• Provide timely communication to Underwriters on claims, litigation developments, coverage trends, and loss mitigation
• Serve as technical resource for internal stakeholders and other claims examiners
• Participate in special projects and reports, as requested

Requirements

• 8+ years industry experience
• 5+ years supervisory experience required
• Strong organization and time management skills
• Ability to deliver outstanding customer service – both internal and external customers
• Ability to manage teams of seasoned managers and associates
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong desire for continuous improvement
• Superior PC skills, especially in MS Word, Excel, and Outlook
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessments
• Experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with no supervision required
• Ability to follow procedural guidelines and recognize situations that present exceptions to guidelines