Senior Manager, Claims

Overview

AmTrust Financial Services is seeking a Senior Manager of Workers’ Compensation Claims to lead a growing team supporting Chicago claim operations.

Responsibilities

• Lead and develop a team of 5–8 Claim Managers.
• Champion recruitment, mentorship, skill-building, and internal mobility, helping grow future WC leaders from within.
• Develop short range plans and budgets in alignment with company objectives. Ensure adherence to all AmTrust policies, procedures, and controls.
• Provide consistent communication to Claims Supervisors on case activity, performance, and operational needs.
• Participate in and guide strategic initiatives, determined based on the leader's background and strengths.
• Improve and refine processes within the claims system and workflow. Monitor and guide vendor usage; oversee attorney panel management and strategy.
• Participate in hearings, trials, depositions, and settlement negotiations as needed.
• Partner with underwriting and sales teams to support business development opportunities. Conduct audits to ensure consistent quality, compliance, and application of company standards.
• Stay current on relevant laws and regulations and communicate changes to staff.
• Maintains current knowledge of related laws and regulations and communicates to staff.
• Performs other projects as assigned.

Qualifications

• BA/BS degree or equivalent experience.
• Experience managing or leading workers compensation claims teams.
• Proven ability in staff leadership, coaching, and development.
• Familiarity with applicable state and federal WC laws and regulations.
• Local to Chicago, IL and able to work onsite on a hybrid basis.