Senior Manager, Claims

Job Description

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The Opportunity

The Senior Manager, Life & Disability Claims is part of the Claims Management Team and is responsible for the successful management of the day-to-day operations of our Long Term Disability claims team, as well as fostering client relations and ensuring the accurate risk management of disability claims.

What you will do

• Leads, manages, hires, trains, retains and motivates a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal DRMS partners

• Evaluates the team plan for continual improvement of the efficiency and effectiveness of the group and provides individuals with professional and personal growth

• Develops and fosters excellent relationships with clients

• Collaborate with internal and external partners regarding the profitability of clients’ blocks of business

• Ensures client complaints/issues are addressed promptly and in accordance with service standards

• Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly

• Supports technological initiatives for the enhancement and efficiency of the claims management process

• Conducts internal and external training sessions

• Conducts internal and external claim audits

• Participates in new client prospecting and implementation

• Completes continuing education requirements to maintain license

• Participates in industry meetings

• Participates in product development and product enhancement

• Other duties and responsibilities as assigned

What you need to succeed

• Ability to work with a diverse group of people

• Tech proficient in disability products and claims, with a minimum of 5 years progressively responsible disability claims experience

• Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy

• Demonstrated leadership qualities, prior management experience a plus

• Proven ability to train and motivate employees

• Demonstrated ability and willingness to give candid and meaningful feedback

• Expert technical ability in interpreting and communicating disability policy/contract language

• Knowledge of Federal, State and local regulations relating to disability

• Excellent analytical, critical thinking, problem solving and decision-making skills

• Excellent verbal communication skills, with the ability to be both pleasant and professional

• Ability to represent FullscopeRMS and clients effectively

• Strong written communication skills

• Solid mathematical skills

• Strong interpersonal and customer service skills

• Ability to be flexible and open minded to change and new ideas

• Confidentiality, discretion and tact are paramount

• Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems

• Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom FullscopeRMS does business

Salary Range

$72,500 - $108,800

Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business.

Benefits

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.

We are proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.

Visit our website to learn more about our benefits and recognition within our communities.