Senior Manager, Card Services, Digital Banking

About the Company

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. We provide seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle-market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

We are a dynamic, high-energy, fast-paced organization with an exciting growth trajectory, meaningful mission, and embedded responsible practices. Our culture emphasizes collaboration, inclusion, flexibility, recognition, and giving back. We seek individuals who are passionate about our mission and motivated by customer and results-oriented outcomes.

As a mission-driven institution, we operate a sound, well-capitalized, liquid, and profitable bank using best practices to manage risk and ensure compliance. We leverage Forbright’s capital, capabilities, innovation, and expertise to help clients succeed and contribute to building a brighter future.

About the Role

The Senior Manager, Card Services, Digital Banking oversees the day-to-day execution, control, and performance of Forbright Bank’s debit card servicing operations. This role leads the Card Services function, supporting debit card administration and dispute processing to ensure a high-quality customer experience while maintaining strict adherence to regulatory and network requirements.

Key accountabilities include operational execution related to debit card administration, inventory controls, and dispute resolution, with full compliance to Regulation E (Reg E) timeframes, provisional credit requirements, and service level agreements (SLAs). The Senior Manager collaborates closely with Risk, Compliance, Audit, Fraud, Product, and third-party partners (including the Bank’s card processor) to ensure operational integrity, regulatory compliance, and a seamless end-to-end debit card experience in a fast-growing digital banking environment.

Responsibilities

• Oversee the day-to-day execution, control, and performance of Forbright Bank’s debit card servicing operations.
• Lead the Card Services function, ensuring high-quality customer experience and adherence to regulatory and network requirements.
• Manage operational execution related to debit card administration, inventory controls, and dispute resolution.
• Ensure compliance with Regulation E (Reg E) timeframes, provisional credit requirements, and service level agreements (SLAs).
• Collaborate with Risk, Compliance, Audit, Fraud, Product, and third-party partners to maintain operational integrity and regulatory compliance.
• Exhibit flexibility regarding additional duties assigned to support organizational efficiency and growth.

Work Environment

Work is primarily conducted in an office setting, though certain positions may allow for remote work at management discretion. While performing duties, the employee may be regularly required to:

• Remain in a stationary position for extended periods.
• Use hands and fingers to operate technology or office machinery (e.g., printers, scanners).
• Utilize a computer monitor with visual acuity.
• Communicate clearly, both verbally and in writing.

Reasonable accommodations may be made to enable employees to perform essential functions.

Core Principles

• Excellence: Excellence is our standard, reflected in the precision of our work and quality of decisions. It is a discipline that compounds over time, creating lasting value.
• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition, celebrating collaboration, teamwork, and loyalty.
• Innovation: We invest in technology to make banking better, faster, and smarter for clients, more efficient for our team, and more profitable for shareholders. Innovation strengthens our ability to serve and adapt.
• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline. We manage risk with rigor, act transparently, and uphold high standards of governance and compliance.
• Distinct Value: We focus on areas where we add unique value, avoiding commoditized or ordinary solutions. Our differentiation comes from insight, specialization, technology, and service.
• Clients: We exist to advance our clients’ success. We listen deeply, think creatively, and deliver solutions that solve problems, drive impact, and add value through partnership.
• Shareholders: We create exceptional value for shareholders through long-term investment, wise capital allocation, and continuous adaptation to pursue attractive, risk-adjusted returns.
• Communities and the Environment: We invest in inclusive opportunity and environmental stewardship to build a brighter, more sustainable future for the communities we serve.

Benefits

• Comprehensive health, dental, and vision plans.
• 4 weeks of PTO.
• 401k with company match.
• Metro SmartTrip benefits ($50/month).
• Remote or hybrid work schedules (4 days per week in-office for most positions).
• Incentives for purchasing solar panels, electric vehicles, and biking to work.
• Paid subscriptions to Veterans Compost, Capital Bikeshare, and Imperfect Foods reimbursement.
• Recognized as a Washington Post Top Workplace for four consecutive years (2023–2026).

Pay

The pay range for this position is $92,000 (entry-level qualifications) to $102,000 (highly experienced), depending on the candidate’s qualifications and prior experience.