Senior Product Manager, Digital Banking

Product Vision and Strategy

The Product Manager for Digital Banking at First Command will define an actionable product strategy and roadmap prioritized by measurable client and business outcomes. They will build and maintain relationships with First Command business leaders to align product strategy with business strategy. They will collaborate with CX and UX teams to conduct qualitative and quantitative customer research to gather insight and understand personas and needs. They will evaluate emerging technologies and relevant innovative propositions to identify new opportunities.

Proposition Development and Delivery

• Write and present the business case for digital products and related opportunities.
• Document product feature requirements and artifacts to support the product development process.
• Clearly communicate compelling ideas (using presentations, wireframes, prototypes, etc.) to a wide range of stakeholders.
• Collaborate with System and Solution Architect/Engineering to jointly sequence the Architectural Runway that will host new business functionality.
• Collaborate with First Command functional leaders (e.g. Training, Adoption, Change-Management, Marketing, etc.) and subject matter experts to ensure features are released in a business-ready and timely manner.
• Collaborate with Agile Release Trains (ARTs) and third-parties (as applicable) to build the required features.

Product Management and Measurement

• Utilize an evidence-based method for Product decision-making including but not limited to opportunity prioritization and client understanding.
• Be accountable for capturing identified value propositions in the business case and product roadmap.
• Be accountable and responsible for product metrics, including commercial and non-commercial goals through continuous monitoring and measurement.
• Be accountable for client experience and satisfaction metrics through continuous monitoring and measurement.
• Provide support to sales and marketing to agree on business-building tactics, activities, and targets and to ensure that value proposition and messaging are clear.

Skills/Qualifications

• Education: Bachelor’s degree required (may consider experience in lieu of degree); Master’s degree preferred.
• Work Experience: Consumer Banking and/or Commercial Banking experience, including an understanding of industry digital trends and technology stacks; Experience with Banking Platforms such as Jack Henry’s Banno and Silverlake (preferred), Fiserv Architect, FIS Payments One, etc.; Product management experience, including going through a full product lifecycle (from launch to maturity); Previous experience in technical product development is desirable; Related technology background is desirable, particularly in the area of digital experience platforms and web and mobile technologies; Agile and/or Scaled-Agile (SAFe) experience.
• Certifications: The preferred candidate will have one or more certifications in the following areas: Product Management, Agile and Scaled-Agile (SAFe), Platform and Technology, Process Improvement, Financial Services.

Required Knowledge, Skills and Abilities

• Knowledge: Relevant market and industry trends, including consumer, regulatory, legal, and technology; Target personas and segments, overall market landscape; Familiarity with digital technologies and industry tech stacks; Company strategy, brand and value proposition; Best practices and emerging trends related to innovation and go-to-market; Agile development methods; Ideation and opportunity identification methods.
• Skills: Ability to conduct market, competitor, and customer research to gather insight, assess market opportunities, and make the case for investment; Digital product strategy definition; Digital product lifecycle management; Ability to coordinate with digital product engineering and other functions for product development and delivery; Communication, relationship-building, and influencing skills.
• Abilities: Deep curiosity about customers, technology, and industry trends; Visionary and forward-thinking, able to transfer a product vision into an outcome; Strategic thinking; Creative and innovative; Exhibits analytical, rational, and logical thinking for optimal problem-solving; Empathetic to clients, advisors, and users; Collaborative; Detail-oriented, well organized, efficient with time management.