Senior Manager, Car Wash Operations

General Summary

A Senior Car Wash Manager oversees 3-7 employees. The Senior Manager is responsible for oversight and mentorship of managers, assistant managers & cashiers.

Responsibilities

• Cover all locations in the district managers area when the district manager is on vacation, out sick or out of work for any other reason.
• Work closely with the district manager helping train, prepare and help conduct monthly meetings, staff, conduct location inspections and audits.
• Attend every other ride around with the district manager and upper management.
• Responsible for the training, education, and success of all employees at the site
• Provide a great customer service experience by being gung-ho, smiling, and having a positive attitude
• Be able to recite the sales model to sell unlimited wash passes to customers
• Aid maintenance team with repairs within own capabilities
• Keep the location clean inside and out
• For example. Tunnel: Pits/trench cleaned monthly, tunnel walls, equipment, windows, and floor cleaned. Vacuum area: The whole lot should be trash free and swept throughout the day along with the trash being emptied. The entire location should be kept clean and organized throughout the day.
• Interview and onboard any new job candidates
• Conduct performance reviews annually for all employees
• Respond to all customer service issues in a timely manner
• Fill schedules out 3 weeks ahead and have them posted in the employee area and online for employees to access
• Keep track of overages/shortages and any overages or shortages of more than $10 any day needs to be reported to your district manager
• Process the daily paperwork and money every day worked. Along with scanning it into the corporate office to be processed
• Be able to work with DRB and our IT department to solve any issues with the DRB POS system
• Must be a self-starter, able to do all the above without having to be told to or followed up by a district manager
• Monitor the use of chemicals
• Team player, committed to working in a collaborative, team environment
• Be able to earn the trust of staff and customers
• 70% of the day is working online and processing cars with the crew.
• 10% of the day is working on paperwork, deposits & taking care of customer issues in the manager’s office.
• 20% of the week will be helping the district manager with daily issues.
• Be available to take phone calls on off times to answer any questions by the staff or the district manager
• Be able to perform any other job duties as required.

Minimum Requirements

• At least 18 years old
• Some management experience preferred
• Valid driver’s license and your own vehicle
• Comfortable using Microsoft Office (Outlook, Word, and Excel)
• High School Diploma or equivalent GED required
• Must be able work up to 50 hours a week, sometimes more if required
• Working one day on the weekend is required.
• Flexible availability to cover shifts at a car wash when needed.
• Open availability subject to the needs of Nouria / Golden Nozzle

Physical Requirements

• Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
• Able to lift, carry, and hold up to 50 lbs.
• Able to work outside in temperatures ranging from -10 to 100 degrees
• Able to work standing and moving around vehicles for long periods of time

Benefits

Golden Nozzle Managers average $53,000 to 65,000 annually with wages and performance-based bonus included.

Pay

Golden Nozzle Managers average $53,000 to 65,000 annually with wages and performance-based bonus included.

Schedule

Golden Nozzle Managers average $53,000 to 65,000 annually with wages and performance-based bonus included.