Senior Manager, Maintenance Control
About the role
The Senior Manager, Maintenance Control plays a crucial role in ensuring the safe, compliant, and efficient real-time management of aircraft reliability and recovery. This role oversees the Maintenance Control and Maintenance Operations Technical Representative (MOTR) functions in a 24/7 Operations Control Center (OCC) environment.
Responsibilities
Direct real-time decision-making for AOG/AOS events and IROPs.
Serve as senior escalation authority and represent Maintenance in OCC coordination.
Own AOS, dispatch reliability, and MEL/CDL effectiveness performance.
Drive recovery strategies and reduce repetitive discrepancies.
Provide leadership oversight of outstation maintenance operations.
Ensure operational control of maintenance execution at non-staffed and contract-supported stations.
Oversee vendor selection, performance, and contract compliance with FAA Part 121 and company standards.
Coordinate across MCC, vendors, Supply Chain, Engineering, and Reliability.
Ensure all outstation maintenance activities meet GMM, MCPM, and regulatory requirements.
Lead and develop Maintenance Controllers, MOTR, and technical staff.
Manage training, staffing, and leadership development.
Drive continuous improvement and risk management.
Support digital transformation initiatives.
Translate enterprise strategy into OCC execution.
Support long-term planning and organizational design.
Accountable for achieving measurable operational performance outcomes.
Aircraft Out of Service (AOS): Drive year-over-year reduction in AOS hours and improve recovery effectiveness.
Dispatch Reliability: Improve maintenance-driven dispatch reliability through proactive defect management.
Maintenance Delays: Reduce maintenance-related delays impacting operations.
MEL Effectiveness: Ensure compliance and decision accuracy per 14 CFR Part 121.
Outstation Maintenance Performance: Measure AOG response time, return-to-service efficiency, and execution quality.
Vendor / Contract Effectiveness: Track vendor SLAs, execution quality, and compliance performance.
Operational Execution Discipline: Ensure adherence to escalation, AOS tracking, and turnover standards.
Regulatory Compliance, FAA Part 121 & SMS Leadership: Ensure compliance with 14 CFR Part 121, GMM, MCPM, and manufacturer requirements.
Special Flight Permits and Operational Authorizations: Provide oversight of special flight permits and operational authorizations.
Risk-Based Decision-Making: Integrate SMS Part 5 risk-based decision-making into daily operations.
Root Cause Analysis and Corrective Actions: Ensure high-risk events receive root cause analysis and corrective actions.
Promote Safety Culture: Align with CAMP requirements and promote a safety culture.
Direct Supervision, Direction, and Mentorship: Provide direct supervision, direction, and mentorship to a group of Maintenance Control Duty Managers, MOTR Supervisor, and a Technical Analyst.
Champion Ethical Practices: Serve as a champion to employees and projects that are beneficial to the company.
Requirements
Bachelor’s degree or equivalent experience.
Airframe and Powerplant (A&P) Certificate.
10+ years Part 121 maintenance experience.
3-5 years leadership experience.
Strong FAA regulatory knowledge.
Demonstrated experience with refining and implementing effective processes.
Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions.
Excellent communication and presentation skills with the ability to effectively influence and collaborate with stakeholders at all levels.
Exceptional leadership and team management abilities.
Experience leading MCC or OCC functions.
Experience leading multi-site or 24/7 operations.
Proven reliability improvement.
Vendor and contract management experience.
Qualifications
Must be experienced in effectively working with and managing a diverse and inclusive workgroup.
Skills
Strategic thinking and problem-solving.
Effective communication and collaboration.
Leadership and team management.
Regulatory compliance and risk management.
Process improvement and innovation.
Vendor and contract management.
Benefits
Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members.
Comprehensive Medical, Dental, and Vision Plans.
401(k) with Company Match starting on Day 1.
Operational Performance Rewards (OPR) Program.
Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options.
Pay
USD $119,400.00/Yr. USD $148,100.00/Yr.
Schedule
Based in the Operations Control Center (OCC). Minimal physical exertion such as pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not more than 30 lbs. May be required to work nights, weekends or holidays and extra hours when necessary. Computer work, in a typical office environment, subject to critical deadlines. This position requires daily on-site presence in our MSP headquarters with occasional travel to maintenance bases and other locations as needed.