Senior Manager, Business Operations Lead (Hybrid)

Hybrid position based in Charlotte, NC. Other major Collins Aerospace locations with a Digital Technology presence may also be considered, including Cedar Rapids, IA; Richardson, TX; and Windsor Locks, CT.

This job requires a U.S. Person (U.S. citizen, U.S. national, U.S. permanent resident, or individual granted refugee or asylee status). No security clearance required.

About the role

As the Business Operations Lead, you will act as a strategic and operational partner to the VP of Business Systems and Strategic Transformation (BST). You will translate high-level vision into consistent execution, orchestrating the department's operational rhythm, tracking commitments, and ensuring cross-functional follow-through. This role emphasizes governance, performance tracking, and executive communications within the BST organization and across Collins and RTX Digital leadership.

Responsibilities

• Orchestrate the Team Rhythm: Design, maintain, and optimize the department's operational cadence, including leadership standups, weekly staff meetings, monthly business reviews (MBRs), quarterly business reviews (QBRs), and annual planning cycles.
• Rigorous Action Follow-Up: Own execution tracking across all operational forums. Capture decision outcomes, chase deliverables, unblock interdependencies, and hold leadership accountable for commitments.
• Strategic Initiative Management: Lead high-impact, cross-functional projects, focusing on BST process optimization.
• Governance & Performance Tracking: Define and track Goals, Improvement targets, KPIs, and system health metrics to align with corporate objectives.
• Financial & Resource Management: Partner with BST Finance and HR to align departmental budget and resource plans.
• Executive Communications: Prepare strategic presentations, board-level updates, and all-hands messaging to communicate BST roadmap and ROI.

What you will learn

• Build relationships across the BST team and broader Digital Technology function.
• Gain exposure to executive leaders and staff across the organization.
• Develop a broad view of strategy and execution plans for organizational success.
• Navigate sensitive, high-stakes actions and deliverables.

Requirements

• University Degree and minimum 10 years of relevant experience, or an Advanced Degree in a related field with 7+ years of experience.
• 5+ years in business operations, management consulting, corporate strategy, or program management within a tech or high-growth environment.
• Must be authorized to work in the U.S. without sponsorship (U.S. Citizen or Green Card Holder).
• Willingness to travel up to 20%.

Preferred Qualifications

• Demonstrated experience building and running structured operational cadences (staff meetings, QBRs, planning cycles) for technical or executive teams.
• Proven background in tracking commitments, managing deadlines, and steering complex teams toward execution without direct authority.
• Technical acumen with digital business systems and processes.
• Exceptional stakeholder management and influencing skills.
• MBA preferred.

Benefits

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan with employer matching and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, and parental leave benefits.
• Ovia Health (fertility and family planning).
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan (up to 10 free counseling sessions).
• Healthy You Incentives (wellness rewards program).
• Doctor on Demand (virtual doctor visits).
• Bright Horizons (child and elder care services).
• Teladoc Medical Experts (second opinion program).

Pay

The salary range for this role is $132,400 – $251,600 USD. The range is representative of all experience levels. RTX considers factors such as role, function, responsibilities, work experience, location, education/training, and key skills when extending an offer.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs, depending on role level and collective-bargaining agreements. Payments are not guaranteed and depend on individual, business unit, and company performance.