Senior Manager, Business Analyst, GDO - Site Engagement

About the role

Contributes to the delivery of technology products and services within the Patient & Site Engagement domain, focusing on enabling patient-first, site-centric capabilities that improve clinical trial feasibility, forecasting, and enrollment outcomes.

Responsibilities

• Serve as the Product Manager & Analyst on assigned initiatives within the Patient & Site Engagement product line.
• Work closely with Product team and stakeholders to solve business problems using AI-first, data-driven approaches.
• Drive backlog prioritization and grooming in partnership with Product Owner, ensuring work is aligned to highest business value and outcomes.
• Translate business needs into well-defined, prioritized user stories and features, leveraging AI to accelerate refinement and clarity.
• Facilitate continuous backlog refinement sessions, incorporating user feedback, data insights, and evolving product strategy.
• Identify high-value business challenges and translate them into AI-enabled solutions that improve:
• Patient engagement and enrollment
• Site experience and activation
• Research, evaluate, and implement innovative AI and digital solutions, leveraging both internal platforms and external partnerships.
• Prototype solutions using tools such as Python, GenAI tools, and Figma, delivering rapid, test-and-learn capabilities.
• Analyze data, identify trends, gaps, and actionable insights using SQL and analytics tools.
• Partner with cross-functional stakeholders across Regional Clinical Operations and Patient Experience, Global Patient Recruitment to orchestrate seamless delivery from concept through launch.
• Foster collaboration between internal teams and external innovators (e.g., healthcare providers, technology partners) to co-develop and pilot new capabilities.
• Build strong relationships with business stakeholders to ensure adoption and sustained value realization.
• Coordinate and execute UAT, validation, and release activities, ensuring solutions meet business and compliance requirements.
• Develop compelling business cases that translate AI and digital strategies into clear business value and outcomes.
• Track solution performance using defined KPIs/OKRs, including:
• Adoption rates
• Cycle time reduction
• Quality and compliance outcomes
• Business and patient impact

Qualifications

• Minimum education of a bachelor’s degree in computer science, Computer Engineering, Life Sciences, or related field.
• Minimum of five (5) years of experience as a technical Business Analyst or Product Analyst in healthcare, pharmaceuticals, or clinical research.
• Strong experience in requirements documentation and process modeling as well as agile methodologies product development, and data analysis and visualization.
• Hands-on experience with tools such as JIRA, Confluence, Figma, SQL, Python, and GenAI tools.
• Strong communication skills with ability to engage both technical and non-technical stakeholders.
• Experience with AI/ML, LLMs, or automation tools is highly desirable.
• Experience working in a global/on-shore/off-shore model is a plus.