Senior Manager, Behavioral Health Utilization Management

Position Purpose: Manages the behavioral health (BH) utilization review clinicians to ensure appropriate care to members. Oversees and works with senior leadership on utilization management issues related to member care, provider interactions, and facilitates operations within utilization management. This is a remote opportunity supporting BH UM. Applicants must one of the following active clinical licenses: LCSW, LMHC, LPC, LMFT, LMHP, or RN. Oversees the behavioral health (BH) utilization review clinicians and ensures compliance with applicable guidelinesReviews and analyzes BH utilization management (UM) activities, over/under utilization, operations, costs, and forecasted data to identify areas for improvement within UM to align to goals and objectivesManages and tracks achievement against goals and objectives and HBR performance for BH utilization management team to achieve cost-effective healthcare results and to ensure appropriate care to membersManages and reviews BH utilization management and financial reports to identify trends and areas of improvement and provide recommendations to BH senior leadershipOversees processes, regulations, contractual and accreditation standards, and industry best practices related to BH utilization management to ensure compliance with BH utilization management policies and proceduresIdentifies process improvements for the BH utilization management team to achieve cost- effective healthcare results and presents to BH senior leadership teamWorks with the BH senior leadership team to develop and implement UM policies, procedures, and guidelines that ensure appropriate and effective utilization of healthcare servicesEducates and provides resources for utilization management team on key initiatives and to facilitate on-going communication between utilization management team, members, and providersOversees the People Leader in the training of BH utilization management team members to ensure adequate training and high-quality care to BH membersSupports in developing the overall strategy for onboarding, hiring, and training new BH utilization management team membersProvides support and career development feedback to SupervisorsLeads talent management activities to develop and cultivate future leaders.Attends company meetings in absence of people leaderEffectively manages escalated calls/issues that require additional research or special handlingLeads and manage others in a matrixed/cross functional environment with tight timeframes and strict deadlinesLeads and champions change within scope of responsibilityEffectively presents information and responds to questions from peers, leaders and internal/external customersPerforms other duties as assignedComplies with all policies and standards Education/Experience Requires Graduate of an Accredited School of Nursing or Bachelor's degree and 6+ years of related experience, including prior management experience.3+ years management experience preferred.License to practice independently, and/or have obtained the state required licensure as outlined by the applicable state required.Strong knowledge of utilization management principles preferred.Advanced understanding of medical necessity criteria for a broad range of BH services preferred. License/Certification LCSW- License Clinical Social Worker required orLMHC-Licensed Mental Health Counselor required orLPC-Licensed Professional Counselor required orLicensed Marital and Family Therapist (LMFT) required orLicensed Mental Health Professional (LMHP) required orRN - Registered Nurse - State Licensure and/or Compact State Licensure required Pay Range: $102,900.00 - $190,500.00 per year At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act