Senior Manager, Behavioral Health, Psychology

About the role

In addition to the responsibilities below, this position is also responsible for overseeing the management of doctoral candidates; monitoring post-graduate relationships across teams (e.g., performing interviews, signing off on clinical notes); aligning expectations for and making decisions regarding performing and recommending psychological tests and batteries, ensuring understanding across teams; implementing standards for processing referrals and assignments of assessment and/or testing cases; providing expertise on clinical documentation required for patient medical leave; overseeing testing systems; creating workflows; and driving effective review and approval of patient time off work requests to ensure accordance with applicable legal and regulatory requirements.

Responsibilities

• Creates and advocates for developmental opportunities for others; builds collaborative, cross-functional relationships.
• Solicits and acts on performance feedback; works with leaders and employees to set goals and provide open feedback and coaching to drive performance improvement.
• Pursues professional growth; hires, trains, and develops talent for growth opportunities; strategically evaluates talent for succession planning; sets performance management guidelines and expectations across teams / units.
• Oversees implementation, adapts, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends; shares best practices within and across teams.
• Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams; motivates teams to meet business objectives.
• Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope; encourages development and consideration of options in decision making; fosters access to stakeholders.
• Manages designated units or teams by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed; partners with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies.
• Aligns team efforts; builds accountability for and measuring progress in achieving results; assumes responsibility for decision making; fosters direct reports to resolve escalated issues as appropriate.
• Communicates goals and objectives; incorporates resources, costs, and forecasts into team and unit plans; ensures matrixed resources are fulfilling service or performance requirements across reporting lines.
• Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams and units to operate in alignment with operational and business objectives.
• Manages client care by: providing direction to ensure effective member/patient advocacy as well as implementing customer feedback and/or investigating and resolving member