Senior Manager, Ambulatory Capacity Management

Memorial Sloan Kettering Cancer Center (MSK) is united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research at our Sloan Kettering Institute, scientists collaborate to conduct innovative translational and clinical research, driving a revolution in cancer understanding, prevention, diagnosis, and treatment. MSK is dedicated to training the next generation of scientists and clinicians.

About the role

The Senior Manager will join the newly developed Ambulatory Capacity Management (ACM) team, collaborating with multiple departments to influence, define, and execute key strategic and tactical priorities in access, templates, EPIC, and ambulatory operations. This role involves developing and leading a team of operational resources skilled in outpatient operations and the EPIC Cadence application, working closely with departments to support access, technical enhancements, and templates.

• Partner with key stakeholders across MSK, including the ACM team, Operations Managers, Clinical Departments, Patient Access Services (PAS), EPIC, Analytics, and others.
• Work with clinical and operational leadership to assess access and establish recommendations for effective access.
• Lead and influence the design, build, and iteration of new and existing data streams and dashboards.
• Conduct ongoing review of data and metrics to align access efforts with templates and institutional priorities.
• Oversee the development, implementation, and optimization of operational systems and processes.

Requirements

• 4+ years of experience in staff management in an academic, access, or outpatient/ambulatory operations setting.
• Strong technical understanding of customer relations, leadership, organization, time management, and communication skills.
• Experience with data collection and analysis, and proficiency in tools such as Tableau, Excel, PowerPoint, and Word.
• Strong analytic and decision-making abilities.

Skills

• Skilled in management, including strategy development, prioritization, action planning, execution, and development of monitoring tools.
• Ability to manage multiple, competing priorities within a complex and large organization.
• Excellent ability to work with senior organizational leadership and staff across a multi-entity organization.
• Strong interpersonal skills and experience working with multidisciplinary groups.

Pay

Pay Range: $137,500.00 - $227,000.00

FLSA Status: Exempt

Schedule

Monday - Friday (flexible hours, hybrid schedule)

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.