Senior Manager- Ambulatory Services (Mental Health)

Job Description

The Senior Manager is responsible for participating in long-range strategic planning and short-range implementation to ensure the outpatient psychiatry care clinics are managed in a consistent manner that embraces patient-centered service, service excellence standards, and utilizes efficient operational processes.

Responsibilities

• Provides operational oversight of outpatient psychiatry care clinics.
• Collaborates with relevant departments to lead in ambulatory quality and safety, coordination of care across the continuum, use of technological tools and solutions, metrics reporting, customer service, and process improvement.
• Manages one or more functional areas of a department, including two or more professional and support staff including subordinate supervisors.
• Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations.
• Manages initiatives, strategic priorities, and programs that have an impact on the organization.
• Works independently and collaboratively with leadership to support the budget process and meet key operational goals.
• Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area based on employee/organizational goals.
• Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings.

Qualifications

• Prior Mental Health experience is strongly encouraged and preferred.
• Minimum 3+ years of prior healthcare leadership experience required.

Education

• Bachelor's degree in Business Management or related field required.
• A Master's degree may be required depending on position and magnet requirements.