Senior Manager, Administration

Who We Are

The R&R Center in Pawling, NY, is a unique program dedicated to providing integrated sheltering, behavioral, and medical care for canine victims of cruelty. The R&R Center team works closely with ASPCA teams in New York City to help animals rescued in partnership with the NYPD.

Responsibilities

• Serve as organizational integrator for the R&R Center, maintaining a broad, enterprise-level understanding of how programs, departments, and initiatives connect, and using that perspective to support alignment and effective execution.
• Translate leadership priorities into coordinated plans and workflows, ensuring consistency across operational, financial, and people-related activities.
• Represent the R&R Center in cross-functional forums, advocating for departmental needs, ensuring alignment with enterprise priorities, and working to resolve misalignment before it impacts outcomes.
• Ensure follow-through and accountability on Vice President decisions across program teams.
• Maintain visibility into competing priorities and interdependencies, proactively identifying risks, misalignments, or capacity constraints and surfacing options for resolution.
• Facilitate strategic alignment in leadership and team forums by grounding discussions in enterprise objectives, program and organizational goals, progress indicators, and resource considerations.
• Lead and manage cross-functional initiatives and special projects on behalf of the Vice President, coordinating inputs and advancing work to completion.
• Act as a trusted advisor and operational extension of the Vice President, supporting planning, prioritization, and execution of strategic objectives.
• Serve as a thought partner to R&R leadership, offering data-informed insights and recommendations grounded in operational, financial, and cultural analysis.
• Conduct research and analysis related to operations, culture, and resource use, translating findings into clear, actionable insights.
• Prepare leadership-level agendas, briefings, presentations, and talking points that synthesize complex information and support informed decision-making.
• Track and support follow-through on leadership decisions by coordinating implementation and monitoring progress across teams.
• Independently manage the Vice President’s calendar and travel, exercising judgment to align time and attention with organizational priorities.
• Communicate decisions, priorities, and updates on behalf of the Vice President with clarity, accuracy, and appropriate authority.
• Exercise sound judgment in independently reviewing and approving purchasing requests, expense allocations, and reimbursements in accordance with established guidelines.
• Partner with the Vice President on budget management, forecasting, and annual financial planning.
• Monitor departmental spending trends and resource utilization, preparing and presenting regular financial updates to senior leadership.
• Manage vendor relationships and serve as the primary point of coordination with Procurement and Accounts Payable.
• Oversee timekeeping, reimbursements, and financial documentation, ensuring accuracy, compliance, and responsible stewardship of ASPCA resources.
• Manage a team of 2 employees to succeed in their role by communicating clear expectations, providing opportunities for learning and development and building positive and trusting relationships.
• Support your direct reports by holding regular effective feedback conversations, career conversations, annual performance evaluations and ongoing check-in conversations with each team member on a cadence that’s appropriate for their role(s).
• Provide direct leadership and supervision to administrative staff, including goal setting, performance management, coaching, and professional development.
• Oversee the day-to-day work of administrative staff, maintaining a high standard for communication, discretion, and outputs.
• Build and sustain a collaborative, accountable administrative team aligned with organizational values and program priorities.
• Appropriately delegate tasks to direct reports, ensuring continuity and timeliness in meeting program and organizational objectives.
• Partner with fellow R&R Center leadership and the People Team on workforce planning, recruitment, onboarding, and retention efforts.
• Own and continuously refine onboarding frameworks, materials, and processes to ensure a consistent and effective experience for new hires.
• Coordinate onboarding logistics, compliance requirements (including I-9 verification), and uniform inventory.
• Support hiring managers with interview coordination and candidate engagement.
• Lead collection and analysis of employee engagement and culture data, translating insights into practical improvements.
• Proactively address team dynamics, performance issues, and conflict with discretion, fairness, and professionalism.
• Champion a positive, inclusive, and mission-driven workplace culture.
• Represent the R&R Center in community forums and at Center events.
• Build and maintain strong partnerships with external facing teams, including Talent Acquisition, Communications, and Philanthropy, ensuring accurate messaging, representation of programs, and strong donor and stakeholder engagement.
• Build and maintain relationships with local donors, media, external shelter partners, and high-profile visitors to the R&R Center; provide comprehensive tours and briefings.
• Coordinate donor, media, and stakeholder visits, including logistics and high-level tours.
• Serve as a point of contact for public inquiries and sensitive communications, exercising the highest level of discretion and sound judgment.

Qualifications

• Buils positive relationships and communicates effectively with all levels of staff and volunteers.
• Demonstrates good judgment, diplomacy, sensitivity, and respect for confidentiality.
• Strong team player combined with ability to self-manage and work independently.
• Excellent organizational and verbal/written communication skills.
• Proactive with the ability to anticipate needs and reprioritize assignments as necessary.
• Ability to work in proximity to behaviorally and medically compromised animals and feel comfortable working in an environment where humane euthanasia is performed.
• Quick to recover from difficult situations.
• Ability to use good judgement and maintain confidentiality.
• Fluency in Microsoft Office required.
• Familiarity with Workday, Airtable, and/or Canva a plus.
• Must be able to occasionally lift and move up to 50 pounds.
• Able to drive a vehicle, if needed. Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving record.