Senior Manager, Adjusting Services - Homeowners Liability (Hybrid)

You will provide leadership for a team of frontline leaders/managers whose staff handle the settlement of homeowners liability and adjudication of 3rd party claims, involving the most technically challenging claims. You will report to a Director of Adjusting Services.

About the role

In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783; Boston, MA 02110; Hopkins, MN 55343 or Phoenix, AZ 85034.

Responsibilities

• Create a collaborative, performance-driven work environment by promoting trust, transparency, and inclusion.
• Work with team members to set clear goals, provide feedback, perform performance assessments, and support ongoing development.
• Lead with influence and expertise. Contribute to division or department leadership team.
• Communicate and support organization mission, vision, values and policies.
• Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
• Maintain awareness of existing and proposed legislation, court decisions and new trends in claims litigation to monitor our compliance and recommend process changes.
• Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
• Review, evaluate and maintain file-handling process to meet company and statutory guidelines.
• Participate in corporate claims programs including quality file handling, process improvement and training of staff.
• Prepare and manage annual operating budget. Help prepare business plans.
• Identify and implement opportunities for process improvements.

Requirements

• 5+ years of experience strongly preferred.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated extensive knowledge of claim handling processes.
• Demonstrated thorough understanding of policy language, coverages and underwriting intent.
• Demonstrated organization and time management skills with the ability to work under pressure and adhere company productivity guidelines.
• Demonstrated claims handling experience and licensing.
• Demonstrated ability to recognize developing problems/conflicts and ability to resolve.

Licenses

• Obtain state specific property casualty claims licensing as required.
• Valid driver's license required plus an acceptable driving record.

Travel Requirements

• Up to 25%.
• Catastrophe duty up to 75% as applicable.

Pay

Position Compensation Range $113,000.00 - $194,000.00. Pay Rate Type: Salary. Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

Additional Information

• All employees participate in our New Employee Orientation during their first week, held in person at our Madison, WI Headquarters or one of our AmFam core locations.
• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.