Senior Maintenance Supervisor

General Summary

At Realty Operations Group, we deliver a best-in-class apartment living experience through a team of dedicated professionals committed to integrity, business ethics, and operational excellence. We foster an innovative, creative, and continuously improving environment where team members benefit from training, development, and clear career paths.

Key Accountabilities

• Building Team: Lead, Manage, and Hold Accountable

• Work Order Management

• Extermination Oversight

• Apartment Turns

• Vendor Management

• Purchase Orders and Inventory

• Building Systems and Preventative Maintenance

• Building Conditions and Curb Appeal

• Compliance and Safety

• Capital Projects Support

Essential Job Functions / Responsibilities

• Assign, track, and ensure timely completion of all work orders within established service level targets.

• Schedule and oversee extermination services, ensuring timely resolution of pest-related issues.

• Implement preventive pest control measures and maintain detailed service records.

• Plan, schedule, and execute unit turns to meet or exceed target completion times and budget.

• Sources, schedules, and manages third-party contractors and service providers.

• Maintains vendor performance for timeliness, quality, and adherence to contractual agreements.

• Prepares and processes purchase orders, ensuring accuracy of coding and approval compliance.

• Maintains adequate inventory levels while minimizing excess stock and waste.

• Oversees the operation and maintenance of all building systems, including HVAC, plumbing, electrical, and life safety equipment.

• Maintains high property standards for cleanliness, repairs, and aesthetic appeal.

• Ensures compliance with all building codes, safety regulations, and company standards.

• Leads, trains, and holds accountable the on-site maintenance team providing coaching, performance evaluations, and progressive discipline as needed.

Requirements

• Minimum 7+ years of experience in residential property maintenance experience or equivalent.

• 3+ years of supervisory experience and a track record of hiring, developing, and retaining high performing teams.

• An HVAC and EPA certification.

Skills

• Knowledge of risk management, OSHA and MSDS

• Exposure to complex mechanical systems such as central plant, split systems and boilers.

• Strong knowledge of building systems (HVAC, plumbing, electrical, mechanical).

• A safety mindset and an eye for detail

• Building Ownership Mentality- Know it like you built it. Lead it like you own it.

• Excellent communication skills, both written and verbal

• Proficiency with the Microsoft Office suite and comfort using various technology platforms, apps and computer programs

• Proficiency with property management and work order systems (Yardi).

• Proven leadership, vendor management, and budgeting skills.

• Ability to work in a fast-paced environment with multiple priorities.

Physical Requirements

• Ability to lift up to 50 lbs. and perform physical maintenance tasks.

• Ability to work in varying environmental conditions (heat, cold, outdoors).

• Availability for on-call rotation and emergency response as needed.

Company Benefits

• Medical

• Dental

• Vision

• 401(k) Plan

• Profit Sharing

• Health Savings Account

• Flexible Spending Accounts for Medical and Dependent Care

• Pre-Tax Transit Program

• Life Insurance

• Accidental Death & Dismemberment Insurance

• Short-Term Disability

• Long Term Disability

• Paid Time Off (PTO)

• Company Paid Holidays